Carmen Edwards
Powder Springs,US
Summary
Dedicated Esthetician with 5 years of experience in providing tailored skincare and waxing services, emphasizing client care and sanitation. Complemented by 5 years in hospitality roles, showcasing strong communication, multitasking, and sales skills. Expertise in cultivating client relationships and enhancing retention rates while delivering exceptional guest experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Server
Chicago Pizza & Sports Grille Smyrna
Smyrna, GA
02.2026 - Current
- Delivered attentive table service in a fast-paced sports grill environment, ensuring accurate orders and timely meal delivery.
- Recommended menu specials, appetizers, and drinks to improve guest satisfaction and increase check averages.
- Anticipated guest needs, refilled beverages, and maintained clean, organized dining areas throughout service.
- Executed opening, closing, and side work duties, including sanitizing tables, restocking supplies, and resetting sections.
Wax specialist
Pro Body Brazilian Wax
08.2025 - 02.2026
- Perform facial and body waxing services on women and men
- Consulted clients to tailor services to individual needs
- Educated clients on skincare routines for optimal pre and post wax results
- Ensured customer satisfaction through attentive and friendly service
- Maintain a clean and sanitary work environment, complied with state board regulations
Wax Cerologist and Assistant Salon Operator
Waxing The City
Atlanta
08.2024 - 08.2025
- Provide personalized full body and facial waxing and skincare services.
- Ensure sanitized and organized workspace and salon floor, maintaining high hygiene standards.
- Managed incoming phone calls to ensure efficient communication with clients. and inbox messages and rely them into system notes, appointments, and client profiles
- Recommend tailored salon skincare products, addressing individual client needs effectively while boosting salon revenue
- Handle phone calls and inbox messages and rely them into system notes, appointments, and client profiles
- Maintain accurate inventory records, ensuring optimal stock levels.
- Trained new cerologists on waxing protocols, hygiene standards, and client experience.
Bartender/Server
Dogwood Golf Course
Austell
05.2024 - 08.2025
- Greet guest and take food and drink orders
- Make alcoholic and non alcoholic drinks
- Delivered food orders accurately and promptly, enhancing dining experience
- Served guests efficiently with mobile beverage cart, contributing to positive customer feedback
- Bus and run food to inside & outside tables with accurate orders
- Performed cleaning and restocking tasks to maintain operational readiness each shift
- Restock, reload, and date liquor, beer, seltzer, and wine inventory and other bar essentials
Front Desk Receptionist
Woodhouse Day Spa
New Orleans, LA
03.2023 - 02.2024
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Supported smooth office flow by organizing paperwork, forms, and reception area readiness.
- Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Esthetician
The Powder Room
New Orleans
12.2023 - 02.2024
- Examine and analyze client's skin to evaluate skin condition and provide care recommendations.
- Provide exceptional full body and facial waxing services to males and females including advanced services.
- Perform a range of facial services to clients based on skin condition assessments.
- Educate clients regarding aftercare for all skincare and waxing services provided.
- Oversaw and chose all quality skincare products for use in services.
- Maintained the highest level of product knowledge and has complete knowledge of all spa services presently offered.
- Maintained spa cleanliness and sanitation in accordance with regulations and company standards.
Wax Specialist/Guest Service Associate
European Wax Center
Metairie
04.2021 - 11.2023
- Delivered waxing services, boosting guest satisfaction and repeat visits.
- Educated clients on aftercare, enhancing product sales and memberships.
- Trained and mentored 4 associates, improving team efficiency.
- Increased client retention and service requests through personalized care.
- Executed high-quality waxing services, achieving noticeable results in guest satisfaction and driving repeat visits.
- Increased salon revenue by 60% through upselling salon products
- Consistently sold a high percentage of service packages, generating steady regular clients
Front Desk Receptionist
Flourish Dermatology and Aesthetics
New Orleans, LA
02.2021 - 05.2022
- Greeted patients and managed check-in, check-out, and appointment flow with professionalism.
- Answered multi-line phones, routed calls, and resolved patient inquiries promptly.
- Scheduled consultations and follow-up visits while maintaining accurate calendar coordination.
- Verified insurance information and collected required patient documentation before appointments.
Education
Licensed Esthetician
Aveda Institute
New Orleans, LAPre-Entrepreneurship
Georgia State University
Atlanta, GAHigh School Diploma - undefined
Salmen High School
Slidell, LASkills
- Facial and body waxing
- Sanitation and safety
- Attention to detail
- Upselling/Sales
- Inventory/Stocking management
- Time management
- Detail-oriented
- Team collaboration
- Conflict resolution
Certification
Barbicide COVID-19 Certificate, Certification in infection control, Milady Certification Education
Timeline
Server
Chicago Pizza & Sports Grille Smyrna
02.2026 - Current
Wax specialist
Pro Body Brazilian Wax
08.2025 - 02.2026
Wax Cerologist and Assistant Salon Operator
Waxing The City
08.2024 - 08.2025
Bartender/Server
Dogwood Golf Course
05.2024 - 08.2025
Esthetician
The Powder Room
12.2023 - 02.2024
Front Desk Receptionist
Woodhouse Day Spa
03.2023 - 02.2024
Wax Specialist/Guest Service Associate
European Wax Center
04.2021 - 11.2023
Front Desk Receptionist
Flourish Dermatology and Aesthetics
02.2021 - 05.2022
High School Diploma - undefined
Salmen High School
Pre-Entrepreneurship
Georgia State University
Licensed Esthetician
Aveda Institute