CARMEN E. MCMILLON
Orlando,FL
Summary
Experienced and motivated professional with a strong background in finance, education, and customer service. Adept at guiding individuals toward financial success through personalized financial planning, education, and advice. Known for outstanding communication, problem-solving skills, and the ability to foster trust and rapport with clients. Fluent in English and Spanish, with a passion for empowering others to make informed financial decisions and achieve their long-term financial goals.
Overview
22
22
years of professional experience
Work History
Student Finance Advisor
Ultimate Medical Academy
Tampa, FL
11.2022 - Current
- Provide financial education and guidance to students on managing tuition, loans, and repayment options in alignment with academic goals
- Advise students on financial aid programs, scholarships, and budgeting techniques to ensure they maintain financial stability while pursuing education
- Regularly assess students’ financial status and proactively address concerns related to tuition, loans, and financial aid deadlines
- Support students in creating manageable payment plans and educate on the importance of financial literacy for both immediate and long-term success
- Collaborate with other departments to ensure student success and retention through comprehensive financial planning
Process Technician
MTF Biologics
Edison, NJ
01.2003 - 01.2019
- While primarily focused on processing human cells and tissues for transplant, developed strong organizational skills and attention to detail
- Managed complex data entry and documentation processes, ensuring compliance with regulatory standards and minimizing operational errors
- Provided internal support and training to new staff, contributing to team efficiency and better problem-solving
Juvenile Detention Officer
Union County Detention Center
Linden, NJ
01.2003 - 01.2019
- Demonstrated leadership in a high-pressure environment, building relationships of trust with detainees to help de-escalate conflicts and maintain a safe space
- Managed multiple tasks, such as overseeing financial transactions, maintaining accurate logs, and ensuring regulatory compliance
- Provided mentorship and guidance to juvenile detainees, helping them understand rules and the importance of personal responsibility—skills transferable to advising on financial responsibility
Education
Basic Course for Juvenile Detention Officers -
State of New Jersey, Department of Law and Public Safety, Division of Criminal Justice
01.2005
Bachelor of Arts - Psychology
Kean University
01.2000
Skills
- Financial Literacy Education
- Bilingual (English/Spanish)
- Personal Financial Planning
- Debt Management & Budgeting
- Customer Relationship Management (CRM)
- Goal Setting & Achievement
- Regulatory Compliance (Financial Services)
- Effective Communication & Presentation
- Conflict Resolution & Mediation
ADDITIONAL INFORMATION
- Languages: Fluent in English and Spanish
- Professional Development: Actively engaging in finance-related workshops and certifications to stay current with financial literacy best practices and tools.
Timeline
Student Finance Advisor
Ultimate Medical Academy
11.2022 - Current
Process Technician
MTF Biologics
01.2003 - 01.2019
Juvenile Detention Officer
Union County Detention Center
01.2003 - 01.2019
Bachelor of Arts - Psychology
Kean University
Basic Course for Juvenile Detention Officers -
State of New Jersey, Department of Law and Public Safety, Division of Criminal Justice