Summary
Overview
Work History
Education
Skills
Misc Training
References
Timeline
Generic

CARMEN EOPPOLO

Wilmington,DE

Summary

Seasoned Credit Card Professional with 18 years of experience in Pricing, Controls, Governance, Risk, Audit & Exams, Issue Management, Regulatory Compliance, Agile Product Intake/methodology, Process Improvements, Reporting and Analysis.


Demonstrates adaptability, coachability, professionalism, motivation, creativity and authentic dependable relationships with all team members.

Overview

19
19
years of professional experience

Work History

Marketing Delivery Assoc SR

JP MORGAN CHASE
07.2021 - 05.2023
  • Support the Pricing & Interchange line of business within Marketing Growth & Innovation (MG&I) by ensuring adherence to the firm's controls, risk, compliance and regulatory agenda
  • Lead Internal audits, compliance exams, control testing support (Responses, timeline, meetings, reporting, liaising, guidance etc.)
  • Triage incidents that occur during daily processes; tasks include root cause identification, control recommendations and Action Plan creation, Issue Management Forum & Correction Forum as applicable
  • Participate in multiple MG&I and Pricing forums to review new initiatives, provide change management and transparency
  • Maintain library of control documentation to utilize as needed
  • Develop authentic and dependable relationships with all stakeholders

Process Manager II

JP MORGAN CHASE
05.2017 - 07.2021
  • Supported Pricing Team as they converted to a Product and started following the Agile model
  • Completed Agile Academy and created training sessions for the rest of the Pricing Team
  • Created an Intake process for the Pricing Product in Jira and a Confluence page
  • Developed reporting to track the Intake process and communicate trends
  • Provided oversight of the development and execution of transformational business process re-engineering for increased revenue generation, with a strong focus on agile/collaborative platforms (Jira, Confluence and SharePoint)

Liquidity Controller

JP MORGAN CHASE
09.2016 - 04.2017
  • Review, analyze and consolidate the Chase Investment Banking Regulatory reporting submissions
  • Provide market-driven reasons for day over day deltas within the main Liquidity Regulatory reporting
  • Liaise with Corporate Treasury and CIB in response to ad-hoc Liquidity inquiries.

Process Manager I

JP MORGAN CHASE
09.2014 - 08.2016
  • Monitor daily and monthly key risk indicators/health checks and communicate/resolve variances
  • Review analytical data and regulatory audit findings to identify trend and risk areas
  • Research pricing related requests and provide detailed analysis of findings.

Application Support Analyst

JP MORGAN CHASE
01.2012 - 08.2014
  • Managed the SLA and delivery of BAU Production/Test support within Chase's Core Card Processor (C3/Tsys)
  • Interacted with internal clients to collect and scope business requirements.

Business Analyst Sr.

JP MORGAN CHASE
04.2008 - 12.2011
  • Utilized Subject Matter Expertise regarding pricing, product change, process event, Blueprint and plastic/insert options
  • Provided SME and process knowledge on various projects and ad-hoc requests for internal clients.

Business Process Technician Sr.

JP MORGAN CHASE
01.2007 - 03.2008
  • Executed marketing campaigns in accordance to established timelines
  • Reviewed requirements and built source codes and components to support the campaigns.

Portfolio Risk Review Analyst

JP MORGAN CHASE
11.2004 - 12.2006
  • Executed judgmental credit decisions on existing cardmember accounts
  • Analyzed credit bureau information, financial statements and account behavior to determine the appropriate action to ensure credit worthiness.

Education

Bachelor of Science - Business Management

Wilmington University
Wilmington, DE
01.2004

Skills

  • Product Delivery Intake
  • Communication
  • Influence
  • Product Strategy
  • Process Improvement
  • Agile Methodologies
  • Regulatory Compliance
  • Adaptable
  • Time Management
  • Change Management

Misc Training

JP Morgan Chase, Agile Coaching Academy, 2019

References

Available upon request

Timeline

Marketing Delivery Assoc SR

JP MORGAN CHASE
07.2021 - 05.2023

Process Manager II

JP MORGAN CHASE
05.2017 - 07.2021

Liquidity Controller

JP MORGAN CHASE
09.2016 - 04.2017

Process Manager I

JP MORGAN CHASE
09.2014 - 08.2016

Application Support Analyst

JP MORGAN CHASE
01.2012 - 08.2014

Business Analyst Sr.

JP MORGAN CHASE
04.2008 - 12.2011

Business Process Technician Sr.

JP MORGAN CHASE
01.2007 - 03.2008

Portfolio Risk Review Analyst

JP MORGAN CHASE
11.2004 - 12.2006

Bachelor of Science - Business Management

Wilmington University

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