Carmen Escalante
Norfolk,VA
Summary
Dedicated housekeeping professional with a proven track record at DBJ Hospitality Services, excelling in customer service and efficient cleaning practices. Skilled in chemical handling and maintaining sanitary environments, I enhanced guest satisfaction through timely responses and a commitment to quality. Recognized for developing systems that improved operational efficiency and accountability.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
DBJ Hospitality Services
10.2022 - 10.2025
- Utilized chemical cleaning solutions safely while adhering to safety protocols for guest and staff protection.
- Assisted in training new staff on efficient cleaning techniques and proper use of equipment.
- Collaborated with team members to streamline room turnover process, enhancing overall operational efficiency.
- Responded swiftly to guest requests, ensuring satisfaction through attentive service and timely resolution of concerns.
- Developed a checklist system for daily tasks, increasing accountability and maintaining consistent service quality.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeper
Celia
05.2022 - 09.2022
- Collaborated with team members to troubleshoot issues and enhance overall workflow effectiveness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
No Degree - School Studies
Centro Escolar El Pabon
Cinco Pinos, Nicaragua05-2000
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Chemical handling
- Vacuuming carpets
- Window cleaning
- Dusting surfaces
Timeline
Housekeeping Room Attendant
DBJ Hospitality Services
10.2022 - 10.2025
Housekeeper
Celia
05.2022 - 09.2022
No Degree - School Studies
Centro Escolar El Pabon