Carmen Favela
Summary
Dependable Human Services Case Manager with 22 years of experience, working with local union members and their families in Southern Nevada. Secured short-term emergency financial assistance to over 200 families/individuals monthly, facing unexpected circumstances limiting their ability to cover their everyday living expenses.
Overview
30
30
years of professional experience
Work History
Director of Human Services – Case Manager
United Labor Agency of Nevada (ULAN)
Las Vegas , NV
06.2003 - Current
- Responsibilities are but not limited to:
- Maintain active clients’ files during the duration of their case. Pre-and-final screening of clients to ensure they qualify for financial assistance. File new applications. Determine the appropriate utilization of funds for each client, depending on specific needs, as well as present the appropriate paperwork needed by funding source. Assess and verify clients’ utility and rental account history. Follow up with funding sources, landlords, utility companies and clients. Secure payment to the different entities on behalf of the awarded client. Maintain all relevant and necessary documents and paperwork regarding a participating client. Develop monthly balancing reports for funding sources. Develop the agency’s quarterly reports and cross-check clients awarded services with quick books.
- Maintain accurate files and documents needed for final agency reports.
- Work in collaboration with state and county agencies such as Welfare and Social services
- Assist and attend the agency’s outreach and fund-raising events.
- Comply with Nevada’s HMIS protocols and File-Maker procedures
- Attend Professional Development training when necessary
- Assist the agency’s team on unexpected work-related duties at the last minute
Operations Manager
Order Express, Inc.
Chicago, IL
06.1995 - 03.2002
- Company Overview: A Financial institution specializes in providing financial services, such as money transfer, check cashing, money orders, among others. The agency’s network consists of over 100 company owned and operated locations, and over 300 authorized agents.
- Responsibilities are but not limited to:
- Assisted supervisors and subordinates in identifying and solving problems
- Expedited communication between upper-level management and staff
- Executed daily transactions via telephone and electronic wire transfers
- Responsible for accounts payable and payroll
- Responsible for recruiting, hiring and retention of qualified employees
- Supervised over 100 employees, scheduling, conflict resolution and proper compensation
- Masterly at proper communication and negotiation abilities
Education
Certification - Executive Secretary and Private Accountant
Colegio Motolinía
Durango, Mexico01.1992
Skills
Software
- Microsoft Office
- Excel
- QuickBooks
- FileMaker Pro
- 80 WPM
Personal strengths
- Negotiation and collaboration
- Time management
- Compassion and empathy
- Communication and listening
Languages
Bilingual English Spanish
References
Upon request
Timeline
Director of Human Services – Case Manager
United Labor Agency of Nevada (ULAN)
06.2003 - Current
Operations Manager
Order Express, Inc.
06.1995 - 03.2002
Certification - Executive Secretary and Private Accountant
Colegio Motolinía
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