Isamar Ferrer

Case Manager – ORR (Heartland Human Care Services)
Chicago, IL – May 25, 2025 – Present

• Provide supervision and direct care to unaccompanied minors in a shelter setting.
• Assist with daily routines, activities, and behavioral support in compliance with organizational policies.
• Ensure a safe and supportive environment for youth while promoting personal development and emotional well-being.
• Collaborate with case managers, clinicians, and other staff to support the needs of residents.
• Maintain accurate documentation of activities, incidents, and progress.

Case Manager – DFCS (Division of Family and Children Services)
Chicago, IL – November 2024 – April 2025

• Conducted intake assessments for newly arrived immigrants, gathering comprehensive information to identify individual needs and eligibility for services.
• Managed a caseload of clients, ensuring timely completion of documentation and case files in accordance with DFCS and federal standards.
• Coordinated referrals to medical, legal, housing, and educational services.
• Collaborated with interdisciplinary teams including clinicians, legal representatives, and shelter staff to develop individualized service plans.
• Maintained detailed records and tracked progress to support positive outcomes and family reunification when applicable.
• Provided culturally sensitive support and advocacy for immigrant populations, including unaccompanied minors.

Favorite Staffing – Residential Aide, Chicago, IL – November 2023 – October 2024.4

• Provided daily living assistance to residents, including help with personal care, meal preparation, and medication management.
• Monitored the safety and well-being of residents, ensuring a secure and supportive living environment.
• Assisted residents with behavioral and emotional challenges, offering guidance and encouragement.
• Maintained accurate records of residents’ daily activities and incidents.
• Planned and facilitated recreational and social activities.

• Monitored premises via surveillance equipment to prevent unauthorized access, theft, and vandalism.
• Controlled access to facility, verifying employee and visitor credentials.
• Responded quickly to emergencies and disturbances.
• Conducted regular patrols to identify and mitigate risks.

• Documented and reported security incidents and safety concerns.
• Provided assistance and information to employees and visitors.
• Ensured compliance with security protocols and participated in drills.