Carmen Fisher

Work History

RMO, Customer Service, Senior Office Admin,

C&A Paverstone Inc.

San Jose & Roseville , CA

02.2019 - 12.2022

Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Reconciled account files and produced monthly reports.
Delivered clerical support by handling range of routine and special requirements.
Interacted with customers by phone, email or in-person to provide information.
Prepared meeting materials and took clear notes to distribute.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Processed year end 1099's

Hands on Owner/Officer/Food Service Manager

Fisher's Sandwich Shop

Antelope, Rocklin, Roseville, CA

09.2017 - 03.2019

Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Oversaw training of more than 10 team members.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Reviewed and approved employee schedules and timesheets.
Hired staff members who brought talent, enthusiasm and experience to skilled team of food workers.
Organized and oversaw food service training as well as upselling food and beverages.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Resolved escalated customer issues and boosted retention rates by 75%.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Purchased food and cultivated strong vendor relationships.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98% accuracy among 3 stores.
Developed unique events and special promotions to drive sales.
Increased efficiency 50% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Enhanced sales by promoting combination food products and assisting with creative menu selections.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Processed payroll, 1099's monthly reconciling of accounts.

Executive Assistant /Vice President, Human Resources

PAVER EXPERTS INC

Hollister, CA

08.2009 - 09.2014

Supplied sales and marketing support to sales force of 6 sales reps.
Screened calls and emails and initiated actions to respond or direct messages to reps, and executives.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Processed payroll, 1099's monthly reconciling of accounts.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Answered high volume of phone calls and email inquiries.
Filed paperwork and organized computer-based information.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Screened personal and business calls and directed to appropriate party.
Took notes and dictation at meetings.
Handled incoming and outgoing mail, email and faxes.
Executed basic banking and bookkeeping tasks.
Managed and reviewed filing and office systems.
Created organizational filing systems for records, correspondence, and reps.

Executive Assistant, to Chief Executive Officer

ACF Inc

Morgan Hill, Hollister, CA

03.2007 - 05.2011

Managed complex calendar scheduling with focus on proper allocation of executive availability.
Contributed to smooth business operations by planning and organizing meetings and conferences.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Met with top national and international executives on self-designed schedules both monthly and annually.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services for up to 10 sales reps.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management.
Screened an average of 30 calls and over 50 emails and initiated actions to respond or direct messages for managers.
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Front End Manager, Head Clerk, Dept. Associate

Safeway

San Jose, San Francisco, CA

01.1996 - 02.2006

Worked with security staff and law enforcement on shoplifting and vandalism response.
Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Developed and implemented robust training.
Evaluated employee performance and made recommendations for improvements.
Managed shelf inventory and customer-focused loss prevention strategies.
Motivated employees to perform at peak productivity with morale-boosting programs.
Coached employees through day-to-day work and complex problems.
Maintained current and compliant safety records, monitoring and addressing variances through detailed analyses.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Established and optimized up to 30 schedules to keep coverage and service in line with forecasted demands.
Strategically scheduled up to 30 team members to maintain optimal staffing at all times.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Interacted with customers by phone, or in person to provide information.

Summary

Overview

Work History

RMO, Customer Service, Senior Office Admin,

Hands on Owner/Officer/Food Service Manager

Executive Assistant /Vice President, Human Resources

Executive Assistant, to Chief Executive Officer

Front End Manager, Head Clerk, Dept. Associate

Skills

Certification

Languages

Timeline

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