Carmen Ford

• Answer and manage high-volume patient telephone inquiries.
• Verify and update patient demographic information in hospital systems.
• Utilize Cerner to access, review, and document patient information.
• Maintain patient confidentiality and HIPAA compliance.
• Provide exceptional customer service while resolving patient concerns.
• Accurately document patient interactions and maintain records.
• Coordinate communication between patients, visitors, clinical staff, and hospital departments.
• Screen calls and direct patients to appropriate services and departments.
• Work effectively in a fast-paced healthcare environment while maintaining accuracy.

• Maintained detailed patient records and documentation.
• Coordinated services among healthcare providers and departments.
• Verified insurance coverage and benefits to support discharge planning and patient services.
• Communicated with insurance providers to obtain eligibility and coverage information.
• Coordinated with patients, families, healthcare providers, and insurance representatives to facilitate continuity of care.
• Managed multiple cases and prioritized tasks to meet deadlines.
• Resolved patient and family concerns professionally.
• Communicated with interdisciplinary teams to ensure timely patient services and discharge planning.

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Assisted and monitored intake to help patients achieve nutritional objectives.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Assembled admissions pages and added new pages to patients' charts.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Supported patient admissions, discharges and transfers to promote team productivity.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
• Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
• Cleaned, sanitized and moved hospital equipment.
• Provided physical support to patients through diverse types of mobility assistance.
• Responded to emergency situations to help with lifting and transporting patients.
• Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
• Helped patients complete activities of daily living.
• Provided transportation services for patients and parents in hospital environment using appropriate equipment.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Providing a safe efficient environment for Covid-19 patients while wearing proper PPE.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Supported patient admissions, discharges, and transfers to promote team productivity.
• Consulted with other professionals to gain insight and advice and build strong network within organization.
• Collaborated with other professionals to plan and coordinate care for clients.