Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmen Freeman

Memphis,United States, TN

Summary

Dynamic and results-driven professional with extensive experience at Amazon and Walgreens. Proven expertise in material handling and customer service, consistently achieving productivity goals while maintaining safety compliance. Skilled in staff training and complaint resolution, fostering teamwork to enhance operational efficiency and customer satisfaction. Committed to delivering exceptional results in fast-paced environments.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse Picker

Amazon
10.2024 - Current
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Maintained clean and safe work environment.

Housekeeper

Delaware North
05.2024 - 10.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Warehouse Packer

Amazon
10.2023 - 05.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Shift Leader

Walgreens
11.2020 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Customer Service Representative

Connection Point
05.2020 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Undergraduate Certification - Data Analysis And Management

Csu Global
Colorado City, CO
02-2025

High School Diploma -

Soulsville Charter School
Memphis, TN
05-2020

Skills

  • Material handling
  • Package handling
  • Customer service
  • Health and safety compliance
  • Cleaning techniques
  • Data entry
  • Active listening
  • Critical thinking
  • Problem-solving
  • Goal setting and tracking
  • Staff training and development
  • Complaint resolution
  • Sales and upselling

Certification

Data Management and Analysis

Languages

English
Full Professional

Timeline

Warehouse Picker

Amazon
10.2024 - Current

Housekeeper

Delaware North
05.2024 - 10.2024

Warehouse Packer

Amazon
10.2023 - 05.2024

Shift Leader

Walgreens
11.2020 - 10.2023

Customer Service Representative

Connection Point
05.2020 - 11.2020

Undergraduate Certification - Data Analysis And Management

Csu Global

High School Diploma -

Soulsville Charter School

Similar Profiles

CREATE PROFILE
Carmen Freeman