CARMEN GABUCAN
ANTIOCH,CA
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
13
13
years of professional experience
Work History
CPS Supervisor II
BANK OF THE WEST
San Ramon, CA
01.2012 - 01.2015
- Manage the operations of the Monetary Processing group, with 18 direct reports.
- Ensure that all policies and procedures are followed and effective communication and staff training.
- Hire, train and develop Monetary Processing Clerks.
- Evaluates performance and administers disciplinary action as appropriate.
- Exercises awareness in regard to suspicious activity, money laundering or fraudulent behavior as is relates to overall transaction activity.
Insurance Section Coordinator
BANK OF THE WEST
San Ramon, CA
07.2010 - 04.2012
- Acts as back-up for unit staff, performing duties as necessary to cover absences or increased workload.
- Consistently exceeds production objectives.
- Maintains an expert working knowledge of unit policies, procedures, standards and workflow.
- Assists supervisory staff as necessary.
- Responds to issues escalated from internal and external customers.
- Work on special projects.
- Assists with training new or less-experienced staff.
- Working with supervisor, participates in appropriate performance-management related tasks.
- Assists management in identifying and implementing operational improvements.
- Reviews and analyzes daily reports and makes recommendations as necessary.
ARO Section Coordinator
BANK OF THE WEST
Walnut Creek, CA
08.2006 - 07.2010
- Responsible for performing a variety of activities to coordinate, assist and provide back-up support in the ARO department.
- Responsible for coordinating and leading employees to ensure that service levels are met consistently.
- Expertise in delivering daily, monthly and quarterly management reports.
- Works with little or no supervision.
- Comprehensive knowledge of accounting and auditing principals, general ledger postings, invoicing and regulatory compliance guidelines.
Accounting Specialist II
BANK OF THE WEST
Walnut Creek, CA
04.2002 - 08.2006
- Handle all aspects of personal property tax for leased vehicles, lease account maintenance, assist customers with inquiries and resolve issues.
Education
ASSOCIATES DEGREE - COMPUTER OFFICE ADMINISTRATION
ASSOCIATE OF APPLIED SCIENCE - COMPUTER OFFICE ADMINISTRATION
Heald Business College
Concord, CA01-1999
Skills
- Reliable
- Fluent in Spanish
- Excellent time management skills
- Excellent work ethic
- Excels in team leadership
- Dependable
- Training and mentoring
- Staff management
- Customer service
- Team building
- Process monitoring and improvement
Timeline
CPS Supervisor II
BANK OF THE WEST
01.2012 - 01.2015
Insurance Section Coordinator
BANK OF THE WEST
07.2010 - 04.2012
ARO Section Coordinator
BANK OF THE WEST
08.2006 - 07.2010
Accounting Specialist II
BANK OF THE WEST
04.2002 - 08.2006
ASSOCIATE OF APPLIED SCIENCE - COMPUTER OFFICE ADMINISTRATION
Heald Business College