Summary
Overview
Work History
Education
Skills
Timeline
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Angel M Lara

Apopka,FL

Summary

Dynamic and results-driven professional with extensive experience at Swiff-Train Company, excelling in inventory management and customer service. Proven ability to enhance operational efficiency through effective supervision and organization. Certified forklift operator skilled in materials movement and logistics, consistently ensuring safety and accuracy in high-pressure environments.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Ameristar Fence
Orlando, FL
05.2023 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Processed incoming orders in a timely manner, according to company standards.
  • Resolved customer inquiries regarding order status and delivery.
  • Collaborated with the sales team to facilitate special orders or rush deliveries when necessary.
  • Prepared invoices for completed orders using the company software system.
  • Assisted with loading and unloading trucks when necessary, during peak periods of activity.
  • Performed regular cycle counts to maintain accurate inventory records.
  • Provided support to team members during peak hours of business operation.

Warehouse Manager

Swiff-Train Company
Orlando, FL
11.2020 - 03.2023
  • Monitored work areas for cleanliness and functionality, and removed obstacles for safety.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages, and updated orders in the internal database.
  • Staged and sorted multiple types of products for loading.
  • Operated forklifts and pallet jacks to securely move boxes and packages from the inventory to the delivery area.
  • Preserved a safe work environment by maintaining clean workstations and a pallet area.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Loaded and unloaded trailers with care and efficiency.
  • Supervised a warehouse staff of four people and monitored their performance.
  • Generated warehouse shipping documents, packing lists, and invoices.
  • Managed day-to-day logistics operations, monitoring incoming and outgoing deliveries, and overseeing materials.

Inventory/Forklift Operator

Bloem Living LLC
Apopka, FL
04.2020 - 11.2020
  • Organized warehouse inventory according to the warehouse plan.
  • Transported material to correct locations, and documented inventory changes.
  • Used equipment, such as loaders, hand trucks, forklifts, and cranes, safely.
  • Kept appropriate records and reports for inventory accuracy.
  • Removed empty pallets, cardboard packing, and strapping, and deposited items in proper receptacles.

Forklift Driver

Evergreen sweeteners
Sanford , FL
05.2019 - 12.2019
  • Moved levers and controls that operate lifting devices, such as forklifts, lift beams, swivel hooks, hoists, and elevating platforms, to load, unload, transport, and stack material.
  • Used a sit-down forklift to load trailers at the warehouse.
  • Transported, loaded, unloaded, and stacked materials.
  • Secured loads to prevent shifting or damage to items.
  • Loaded items in an optimal manner to maximize work efficiency.
  • Used equipment, such as loaders, hand trucks, forklifts, and cranes, safely.
  • Picked orders from storage, wrapped, and staged for shipments.
  • Removed incoming items from trucks and rail cars, and transported materials to the staging area.
  • Moved goods between warehouse locations according to shipment and storage needs.

Department Manager

Restaurant Depot
Miami, FL
08.2007 - 03.2019
  • Implemented health and food safety protocols for sales and production environments.
  • I checked inventory on a weekly basis, placed supply orders, and managed the stocking of new goods.
  • Priced items correctly, and created all related signs and tags to notify customers of sales and special promotions.
  • Completed weekly stock inventories and tracked loss by inputting data into the ISS system.
  • Trained new employees on cleanliness, client interactions, and various types of meat cuts.
  • Passed health inspections by correctly evaluating meat temperatures for safety and quality, and keeping detailed records of heat statuses.
  • Answered customer questions about specific products, and cut meats to specifications.
  • Educated customers on meat choices and preparation methods to increase sales.
  • Organized and maintained order documentation.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists, and load tags.

Education

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
08.2006

Skills

  • Materials movement
  • Staging and sorting
  • Warehouse best practices
  • Certified forklift operator
  • Loading and unloading
  • Equipment operations
  • Inventory management
  • Invoice generation
  • Organization
  • Customer service
  • Supervision
  • Operating equipment
  • Wrapping and boxing
  • Shipping and receiving
  • Inventory organization
  • Paperwork processing
  • Report transcription
  • Follow-up skills
  • Documentation
  • Order Fulfillment
  • Order processing
  • Customer service
  • Document Control

Timeline

Customer Service Representative

Ameristar Fence
05.2023 - Current

Warehouse Manager

Swiff-Train Company
11.2020 - 03.2023

Inventory/Forklift Operator

Bloem Living LLC
04.2020 - 11.2020

Forklift Driver

Evergreen sweeteners
05.2019 - 12.2019

Department Manager

Restaurant Depot
08.2007 - 03.2019

High School Diploma -

Barbara Goleman Senior High School

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Angel M Lara