Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Carmen Garza

Waller,US

Summary

Detail-oriented Administrative Assistant with 3+ years of experience supporting payroll and office operations. Proven track record of improving efficiency through process optimization, accurate documentation, and exceptional customer service. Adept in Excel, payroll systems, and data entry. Seeking to leverage strong administrative and organizational skills in a Human Resources role to enhance employee experience and team productivity.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

JMS Payroll LLC
05.2021 - Current
  • Managed payroll documentation, ensuring 100% accuracy in direct deposit and pay card processing.
  • Implemented a new filing system that reduced retrieval time by 30%
  • Handled customer inquiries and resolved complaints, improving client satisfaction
  • Created Excel reports for payroll tracking and office records, increasing efficiency
  • Maintained office inventory by assisting with supply orders
  • Monitored daily operations in order to ensure efficient workflow processes were being followed
  • Accurately inputting employee timecards, salary information, and deductions into the payroll database
  • Updating employee information such as address changes, tax withholding status, and bank account details
  • Identifying and resolving payroll issues related to overtime, deductions, or incorrect pay rates
  • Answered telephones to give information to callers, take messages, or transfer calls

Crew Member

McDonalds
08.2020 - 04.2021
  • Processed up to 100 customer transactions per shift with accuracy and efficiency
  • Maintained cleanliness and organization in high-traffic areas, ensuring compliance with health standards
  • Provided excellent customer service, contributing to an increase in positive customer feedback
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Restocked shelves with merchandise throughout shift
  • Followed health department regulations for handling food products properly
  • Utilized problem-solving skills when resolving conflicts among team members or customers

Education

Some College (No Degree) - Business Administration

Colorado Technical University
Colorado Springs, CO

Skills

  • Detail-oriented
  • Organized
  • Microsoft Office proficient
  • Self-motivated
  • Dependable
  • Filing
  • Mail handling
  • Excel spreadsheets
  • Computer proficiency
  • Office administration
  • Documentation and recordkeeping
  • Task prioritization
  • Proficient in Alliance HCM
  • Customer service
  • Problem-solving

LANGUAGES

Spanish Fluent
English Fluent

Timeline

Administrative Assistant

JMS Payroll LLC
05.2021 - Current

Crew Member

McDonalds
08.2020 - 04.2021

Some College (No Degree) - Business Administration

Colorado Technical University

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