CARMEN G. COLON
Atlanta,GA
Summary
Resort professional prepared to excel in this role. Strong background in delivering exceptional guest experiences, ensuring smooth operations, and resolving issues promptly. Proven ability to work collaboratively, adapt to changing needs, and maintain high standards. Skilled in customer service, conflict resolution, and multitasking, with focus on achieving measurable also having more than 20years plus in the culinary industry ranging from dishes of various ethnicities and cultures such as Bahamian,Spanish,Italian,Jamaican dishes just to name a few.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Cook/casher/back Line Packer
KFC Restaurant
05.2024 - 01.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cook
City Of Refuge
06.2022 - 06.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Chef Assistant
Wintergreen Resort
04.2021 - 09.2022
- Trained new staff members on company policies and procedures, fostering a supportive learning environment that promoted growth within the team.
- Collaborated with other departments to ensure seamless service delivery, resulting in increased guest loyalty.
- Contributed to resort''s positive reputation by consistently receiving high ratings in guest satisfaction surveys.
- Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
- Supported efficient operations by managing reservations, maintaining accurate records, and promptly processing payments.
- Played a key role in improving overall guest satisfaction rates through attention to detail and thorough follow-up on concerns or issues raised.
Education
High School Diploma -
Central Andros High School
Andros ,Bahamas05-1995
Skills
- Team player attitude
- Grounds maintenance
- Recreational activities planning
- Childcare experience
- Sales and upselling
- Reservation management
- Housekeeping standards
- Cash handling experience
- Guest relations expertise
- Food and beverage sales
- Food safety
- Cleaning and sanitizing
- Food preparation
- Housekeeping
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Completed manager training program.
- Ensured safe and efficient kitchen operations while managing a BOH staff of [Number].
- Designed whole new menu, including meal selections, beverages and pricing.
Certification
- [State] Driver's License
- ServSafe Food Handler's Certification
- Food Safety Manager Certification - National Registry of Food Safety Professionals or Prometric.
Languages
English
Full Professional
Interests
- Volunteer Work
- Passionate about balancing physical health with mental and emotional wellness
- Learning new cooking techniques and expanding my culinary skills
- Food Photography
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Camping
Timeline
Cook/casher/back Line Packer
KFC Restaurant
05.2024 - 01.2025
Cook
City Of Refuge
06.2022 - 06.2024
Chef Assistant
Wintergreen Resort
04.2021 - 09.2022
- [State] Driver's License
- ServSafe Food Handler's Certification
- Food Safety Manager Certification - National Registry of Food Safety Professionals or Prometric.
High School Diploma -
Central Andros High School
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