Carmen Ghanem-Holzer
San Bernardino,United States
Summary
High performing Coordinator with extensive experience overseeing multi-location office operations, insurance billing, and customer scheduling. Leverages a unique cross industry background in clinical care, specialized medical retail and service operations to streamline front desk workflows, manage aging invoices, and drive overall financial performance. Known for strong patient/client communication, hands on technical troubleshooting, and seamless collaboration with corporate leadership.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Patient Coordinator
Miracle Ear
Redlands, California
01.2024 - Current
- Full-Cycle Billing & A/R: Managed end-to-end insurance billing and Workers’ Compensation claims across 10 inland Empire offices; directed Accounts Receivable to ensure open invoices were collected on time
- Financial Performance: Oversaw overall financial health across all 10 locations, optimizing billing workflows to drive regional financial growth.
- Corporate Collaboration: Partnered with corporate leadership to track and reduce patient lag times measuring the window from initial phone call to in office appointment to increase appointment show rates and speed-to-care.
- Front Office Management: Managed patient scheduling, phone intake, patient file management, and daily front desk operations to streamline front office workflow.
- Clinical Support: Partnered directly with Hearing Instrument Specialists to provide patient facing care, including hearing aid cleaning, minor repairs, and troubleshooting.
Office Assistant
Agm Auto Glass Masters
Rialto, California
08.2015 - 12.2023
- Managed and organized company records, including contracts, invoices, and personnel files, ensuring accurate and secure documentation.
- Maintained a comprehensive and up-to-date inventory of office supplies, including ordering and restocking supplies to ensure smooth operations.
- Ensure the timely and accurate processing of all incoming and outgoing mail, including sorting, distributing, and tracking packages.
- Demonstrated professionalism and confidentiality in interactions with clients, employees, and external stakeholders.
- Managed and maintained office computer systems, troubleshooting and resolving hardware and software issues to ensure smooth operations.
- Maintain strict adherence to company policies and procedures, ensuring compliance with all relevant regulations and laws.
- Coordinated transportation logistics for timely deliveries of products to clients. for the delivery of auto glass products to ensure timely and efficient distribution to clients.
Medical Assistant
Concentra Urgent Care
Rancho Cucamonga, California
02.2012 - 11.2013
- Coordinated appointment scheduling and front desk operations to enhance patient experience.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Supported healthcare providers during patient examinations and procedures to ensure quality care.
- Administered vaccines and medications under the guidance of healthcare professionals.
- Changed dressings on wounds to prevent infection and check for healing.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Operated diagnostic equipment to perform tests and assist healthcare providers. electrocardiogram (EKG) to administer diagnostic tests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Alta Loma High School
Rancho Cucamonga, CAMedical Assistant - Medical Assistant
UEI College
Ontario, CA 07.2011 - 02.2012
Chaffey College
Rancho Cucamonga, CA 08.2010 - 05.2011
Skills
- Patient Record Management
- Insurance verification
- Medical billing
- Appointment Scheduling
- Patient scheduling
- Document Management
- Software Troubleshooting
- Problem resolution
- Multitasking
- Customer Service
- Strong Communication
- Reliability
Timeline
Patient Coordinator
Miracle Ear
01.2024 - Current
Office Assistant
Agm Auto Glass Masters
08.2015 - 12.2023
Medical Assistant
Concentra Urgent Care
02.2012 - 11.2013
Medical Assistant - Medical Assistant
UEI College
07.2011 - 02.2012
Chaffey College
08.2010 - 05.2011
Alta Loma High School