Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Carmen Gonzalez

Longview,TX

Summary

Dynamic and detail-oriented professional with extensive experience at Sam's Club, excelling in customer service and food safety. Proven ability to enhance customer satisfaction through high-quality baked goods and effective complaint handling. A strong team player with exceptional time management skills, dedicated to maintaining a clean and organized workspace.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
4
years of professional experience

Work History

Baker/Package Handler

Sam's Club
11.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.

Front End Associate

Sam's Club
06.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Restaurant Hostess

El Sombero
02.2021 - 04.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

BBA - Finance

University of Texas At Tyler
Tyler, TX
05-2027

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Time management
  • Opening and closing duties
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Interests

I enjoy being outdoors and interacting with my community I am always open to new opportunities and challenges I also enjoy practicing mindfulness and learning new hobbies

Timeline

Baker/Package Handler

Sam's Club
11.2023 - Current

Front End Associate

Sam's Club
06.2023 - Current

Restaurant Hostess

El Sombero
02.2021 - 04.2023

BBA - Finance

University of Texas At Tyler

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Carmen Gonzalez