Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Grant

Hamilton,IL

Summary

Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Overview

11
11
years of professional experience

Work History

Sales

Conn Communications
Keokuk, Iowa
04.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Tracked stock using company inventory management software.

Outbound Sales Call Center Agent

TLCA
Keokuk, Iowa
11.2014 - 04.2019
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Conducted 50 outbound phone calls daily to reach potential clients and market business phone, internet and cable products and services.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Sandwich Artist

SUBWAY®Restaurants
Quincy, IL
11.2007 - 10.2014
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

FMCHS
Fort Madison, IA
06.2003

Skills

  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-motivated professional
  • Microsoft Office
  • Excellent work ethic
  • Active Listening
  • Good listening skills
  • Decision Making
  • Responsible
  • Flexible & Adaptable

Timeline

Sales

Conn Communications
04.2022 - Current

Outbound Sales Call Center Agent

TLCA
11.2014 - 04.2019

Sandwich Artist

SUBWAY®Restaurants
11.2007 - 10.2014

High School Diploma -

FMCHS

Similar Profiles

CREATE PROFILE
Carmen Grant