Carmen Green

• Analyze financial records and transactions to identify fraud, embezzlement, and money laundering activities.
• Conduct in-depth research using financial reports and balance sheets to detect inconsistencies.
• Prepare and submit Suspicious Activity Reports (SARs) in compliance with regulatory guidelines.
• Collaborate with law enforcement agencies, including the FBI, on ongoing investigations when necessary.
• Ensure all investigations comply with bank procedures and federal regulations.
• Communicate findings with internal stakeholders to support risk mitigation and policy improvement.

• Investigated and resolved customer claims related to debit/credit cards, ATMs, and other accounts.
• Processed chargebacks and ensured timely communication with customers on claim status.
• Maintained accurate documentation and internal controls while adhering to bank policies.
• Ensured full compliance with industry regulations during claims processing.

• Responded to customer inquiries and service requests related to account activity and fraud concerns.
• Researched and resolved account discrepancies and customer fraud reports.
• Conducted claims analysis identifying suspected forgery, theft, and fraudulent transactions for Citi clients.
• Analyzed fraud patterns using advanced data analytics tools for investigation.

• Assisted claimants with unemployment benefit applications, account access, and eligibility questions.
• Guided users through password resets, PIN updates, and system navigation.

• Provided accurate, empathetic support while maintaining confidentiality and documentation accuracy.