Kendrick Miles - KYC Operations Intermediate Associate Analyst / Financial Crimes Business Approver - Citi

Summary

Financial crimes compliance professional with over 10 years of experience in AML, KYC, and BSA compliance for global financial institutions. Expertise in risk assessment, control evaluation, and regulatory adherence, with a strong background in transaction monitoring and sanctions screening. Proven ability to analyze processes, identify control gaps, and ensure audit and regulatory readiness. Skilled in managing high-risk case reviews and leading remediation efforts to enhance compliance frameworks.

Overview

21

years of professional experience

Work History

KYC Operations Intermediate Associate Analyst / Financial Crimes Business Approver

Citi

11.2004 - Current

Reviewed and approved high-risk KYC profiles, ensuring alignment with internal controls, regulatory standards, and audit requirements.
Conducted risk-based assessments to identify potential compliance gaps and escalated findings impacting regulatory exposure.
Evaluated complex cases, including EDD reviews and risk-rating overrides, ensuring defensible, audit-ready decisions.
Partnered with Compliance, Quality Assurance, and Business teams to strengthen internal controls and improve audit outcomes.
Supported internal audit reviews and regulatory examinations by ensuring documentation accuracy, completeness, and adherence to policy.
Identified process inefficiencies and contributed to remediation initiatives to enhance data integrity and reduce compliance risk.
Participated in governance forums to support implementation of regulatory updates and policy changes.
Performed detailed reviews of CIP, KYC, and OFAC screening processes to ensure compliance with BSA and USA PATRIOT Act requirements.
Investigated high-risk transactions and customer activity, identifying suspicious patterns and supporting SAR decisioning and escalation.
Conducted adverse media and public records research to assess reputational and financial crime risk exposure.
Led and supported KYC remediation and data quality initiatives, improving audit readiness and record accuracy.
Acted as a subject matter expert (SME), providing guidance to analysts and ensuring adherence to audit and compliance standards.
Mentored new team members on risk evaluation, documentation standards, and audit expectations.
Maintained workflow continuity and managed high-priority escalations during leadership absences, demonstrating strong informal leadership and operational oversight.

Education

High School Diploma -

North Wilkes High School

Associate Degree - Business Administration

Wilkes Community College

05.1998

Skills

Analytical reasoning

Interdepartmental teamwork

Escalation management

Anti-Money Laundering (AML)

Enhanced due diligence (EDD)

AML/KYC compliance

Strategic planning

regulatory adherence

Risk management

Microsoft Excel proficiency

Process optimization

Know Your Customer (KYC)

Customer due diligence

Risk-based assessment

financial fraud investigation

Fraud prevention

case analysis and escalation

researching negative news

High-risk customer review

Actimize and LexisNexis Risk Solutions

Fraud investigations

Data analysis software

CORE COMPETENCIES

Internal Audit Support & Control Testing
Regulatory Compliance (BSA, AML, OFAC, USA PATRIOT Act)
Risk Assessment & Control Gap Analysis
Enhanced Due Diligence (EDD) & High-Risk Reviews
Suspicious Activity Reporting (SAR) Support
Issue Escalation & Remediation
Governance & Policy Adherence
Process Improvement & Operational Risk Management
Stakeholder Engagement (Compliance, Audit, QA)
Data Analysis & Case Investigation (Actimize, LexisNexis)

Timeline