Carmen Hartman
Gretna,LA
Summary
Dynamic professional with experience as a Call Center Representative at GC Services, excelling in bilingual communication and conflict resolution. Proven ability to manage high call volumes while maintaining exceptional service standards. Recognized for attention to detail and effective problem-solving skills, ensuring customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Airbnb cleaner
Self-employeed
New Orleans, Louisiana
01.2010 - Current
- Maintained cleanliness in residential and commercial spaces through thorough cleaning techniques.
- Managed time effectively to complete multiple cleaning tasks within set schedules.
- Utilized appropriate cleaning supplies and equipment for various surfaces and areas.
- Organized cleaning supplies and equipment for efficient access during work hours.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Call Center Representative
GC Services Call Center
Copperas Cove, Texas
01.2007 - 01.2009
- Assisted customers with inquiries and resolved issues effectively.
- Managed high call volumes while maintaining quality service standards.
- Documented customer interactions in the call center system accurately.
- Maintained compliance with company policies and procedures during interactions.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05-2003
Skills
- Bilingual communication
- Call center operations
- Conflict resolution
- Problem solving
- Telephone etiquette
- Verbal and written communication
- Time management
- Attention to detail
- Multitasking and organization
- Computer and Microsoft office skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Airbnb cleaner
Self-employeed
01.2010 - Current
Call Center Representative
GC Services Call Center
01.2007 - 01.2009
High School Diploma -
West Jefferson High School