Carmen Hawkins
Euclid,OH
Summary
Dynamic leader with a proven track record at Cleveland Clinic, adept in motivational leadership and problem-solving. Excelled in enhancing team performance and customer satisfaction through innovative strategies and strong work ethic. Skilled in computer applications and communication, achieving significant improvements in operational efficiency and employee training.
Overview
11
11
years of professional experience
Work History
Department Workleader
Cleveland Clinic
04.2017 - Current
- Maintained a safe work environment by enforcing compliance with safety regulations and company policies.
- Resolved conflict within the team through effective mediation techniques, promoting a positive work culture.
- Conducted periodic performance evaluations, providing constructive feedback to drive continuous improvement.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Prepared reports and technical documentation of day-to-day production processes.
Staff Scheduling Associate
Cleveland Clinic
01.2014 - 04.2017
- Provided training to new staff members on the use of scheduling tools and best practices, ensuring consistency in approach across the organization.
- Enforced compliance with company policies on attendance, punctuality, and work-hour restrictions through constant schedule monitoring.
Education
Associate of Applied Science - Health Information Management Technology
Lakeland Community College
Willoughby, OH05-2024
Skills
- Motivational Leadership
- Strong Work Ethic
- Problem-solving abilities
- Computer Skills
- Excellent Communication
- Adaptability and Flexibility
- Active Listening
Timeline
Department Workleader
Cleveland Clinic
04.2017 - Current
Staff Scheduling Associate
Cleveland Clinic
01.2014 - 04.2017
Associate of Applied Science - Health Information Management Technology
Lakeland Community College
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