Carmen Hernandez

Responsible for building and maintaining relationship with clients by identifying their financial needs, cross-selling various bank products and services, and providing exceptional customer service.

Focusing on high-net worth individuals and businesses, while established sales and referral goals within the branch. Essentially acting as a key point of contact for clients to manage their banking needs cross multiple financial solutions.

Internal Collaboration:

• Mentored junior staff members, helping them develop their skills and advance in their careers.

Work closely with other departments within the bank, such as Investment officer, loan officers, Treasury Departments and Private bankers to provide comprehensive financial solutions.

Compliance:

Adhere to all relevant banking regulations and compliance standards.

• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.