Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Hernández

Paterson

Summary

Dynamic retail professional with over five years of experience at Samsung and T-Mobile, excelling in customer service and relationship building. Proven track record in training teams and enhancing sales performance through effective communication and problem-solving. Skilled in inventory management and proficient in Microsoft Office Suite, driving operational efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Samsung Retail Sales

Samsung
12.2023 - Current
  • Managed loyalty programs, signed up new members, and explained benefits to enhance customer retention.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
  • Assisted in training new employees on the proper use of equipment and safety protocols.
  • Described merchandise, and explained use, operation, and care.
  • Assisted in the preparation and execution of physical inventory counts.
  • Assisted customers by asking open-ended questions to understand their needs and suggest suitable merchandise.
  • Watched for, and recognized, security risks and thefts to prevent or handle situations.
  • Conducted regular stock checks, reporting discrepancies, and ordering stock replenishments as needed.

Assistant Manager/Operations Manager

T-Mobile
10.2022 - 11.2023
  • Assist the GM in all sales objectives and goals by setting targets daily, reviewing numbers and running the sales floor.
  • Training and developing all new hires in sales and operations.
  • Execute conference calls twice a week to ensure rapid speed to market execution.
  • Review all paperwork in preparation for any audits, District Manager visits or corporate visits.
  • Handle all inventory, merchandising, cash control and all incoming inventory to ensure no shrink.

Retail Banking Associate

01.2020 - 09.2022
  • Open new accounts for customers.
  • Recommend personal loan.
  • Retail Banking Associate with 3+ years of hands-on experience in high-volume branch environments. Proven track record of delivering exceptional customer service, accurately processing cash transactions, and exceeding sales goals for deposit accounts, consumer loans, and cross-sell products. Strong communicator and quick learner who thrives in fast-paced, team-oriented cultures. Skilled in compliance, risk mitigation, and relationship building to drive customer loyalty and achieve branch performance targets.

Education

Associate -

Montclair University

Skills

  • Customer service and relationship building
  • Communication: exceptional verbal and written communication to engage diverse customers and coordinate with team members
  • Time management and multitasking
  • Problem-solving and conflict resolution: capable of de-escalating customer concerns, troubleshooting transaction issues, and finding win-win solutions
  • Additionally, I have over five years of experience utilizing Microsoft Word, PowerPoint, Excel, Google Docs, and various browsers

Languages

Spanish
Native/ Bilingual

Timeline

Samsung Retail Sales

Samsung
12.2023 - Current

Assistant Manager/Operations Manager

T-Mobile
10.2022 - 11.2023

Retail Banking Associate

01.2020 - 09.2022

Associate -

Montclair University

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