Carmen Horn

• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Provided exceptional services and pleasant shopping experiences to retail customers.

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• Took orders, prepared meals, and collected payments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
• improved customer satisfaction by providing friendly and efficient service at the register.

• Took incoming phone calls and handled in person customers with ease
• Topped pizzas and prepared them for either delivery or pick up
• Dispatched drivers for delivery
• Put labels on boxes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked with floor team and managers to meet wide range of customer needs.
• Used POS system to enter orders, process payments and issue receipts.
• Greeted customers entering store and responded promptly to customer needs.

• Assisted customers in selection of meal choice
• Cleaned station, lobby, and bathrooms
• Trained new employees on store conditions and requirements.
• Performed cash, card and check transactions to complete customer purchases.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.