Carmen Howard
Wheat Ridge,CO
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Soapy Suds LLC,
01.2024 - Current
- Assigned housekeeping staff to specific shifts on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Housekeeping Supervisor
Colorado Convention Center
01.2022 - 01.2024
- Maintained performance by assigning daily work tasks to employees
- Coordinated staff schedules to meet forecasted housekeeping needs
- Inspect public areas throughout facility and monitored housekeeping performance
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures
- Enforced compliance with OSHA regulations and company policies
- Assisted in training new housekeeping employees
- Inspected work to verify conformance to sanitation requirements and established standards
- Established effective cleaning protocols and procedures to meet CDC guidelines
- Cleaned and maintained properties using procedures and products in conformance with prescribed standards.
Assistant to the City Manager
STAY ALFRED VACATION RENTALS
11.2017 - 03.2020
- Managed team of 18 personnel in busy hotel with over 200 rooms and 6 different locations
- Ordered housekeeping supplies and guest toiletries
- Collaborated with front desk to respond promptly to all guest requests
- Reviewed employee performance and devised improvement plans
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Supervised employees and developed training programs to ensure maximum performance
- Supervised and supported all new personnel to maximize quality of service and performance
- Stocked room attendant carts with supplies
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
Patient Care Advocate
Denver Health FAVORITE HEALTHCARE,STAFFING (Temporary Staffing Position)
09.2019 - 12.2019
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Worked to improve patient outlook and daily living through compassionate care
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated between patients and healthcare professionals to meet patient needs
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Scheduler/Customer Service Representative
National Jewish Hospital
08.2013 - 10.2017
- Checking patients in and out, building charts
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations
- Practice act and other governing regulations
- Respects patients by recognizing their rights, maintaining confidentiality
- Maintains patient care database by entering new information as it becomes available
- Verifying findings and reports; backing up data.
Patient Care Coordinator
ROCKY MOUNTAIN URGENT CARE
01.2012 - 06.2013
- Checking patients in and out, building charts
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations
- Practice act and other governing regulations
- Respects patients by recognizing their rights, maintaining confidentiality
- Maintains patient care database by entering new information as it becomes available verifying findings and reports; backing up data.
Real Estate Administrative Assistant
LMR Making It Happen LLC
01.2003 - 01.2012
- Duties, maintain organization of client portfolio, assist with calls to clients regarding the sale or purchase of their home
- Answered phones to direct callers, schedule appointments and provide general office information
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Responded to telephone inquiries from clients and realtor's and delivered information to inform and educate callers.
Education
Medical Insurance Billing & Coding -
Everest College
Thornton, COundefined
James Madison High School
Norcross, GASkills
Cleaning practices
Knowledge of medical terminology
Microsoft Word,Excel,Outlook
HIPAA Certified/OSHA
CD-9 & ICD-10, CMS-1500/UB92's
Chemical Handling
Staff evaluations
Ordering cleaning supplies
Department coordination
Staff Scheduling
Task assignment
Cleaning practices
Timeline
Housekeeping Supervisor
Soapy Suds LLC,
01.2024 - Current
Housekeeping Supervisor
Colorado Convention Center
01.2022 - 01.2024
Patient Care Advocate
Denver Health FAVORITE HEALTHCARE,STAFFING (Temporary Staffing Position)
09.2019 - 12.2019
Assistant to the City Manager
STAY ALFRED VACATION RENTALS
11.2017 - 03.2020
Scheduler/Customer Service Representative
National Jewish Hospital
08.2013 - 10.2017
Patient Care Coordinator
ROCKY MOUNTAIN URGENT CARE
01.2012 - 06.2013
Real Estate Administrative Assistant
LMR Making It Happen LLC
01.2003 - 01.2012
Medical Insurance Billing & Coding -
Everest College
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James Madison High School
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