Carmen Howard
Wheat Ridge,CO
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Soapy Suds LLC,
2024.01 - Current
- Assigned housekeeping staff to specific shifts on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Housekeeping Supervisor
Colorado Convention Center
2022.01 - 2024.01
- Maintained performance by assigning daily work tasks to employees
- Coordinated staff schedules to meet forecasted housekeeping needs
- Inspect public areas throughout facility and monitored housekeeping performance
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures
- Enforced compliance with OSHA regulations and company policies
- Assisted in training new housekeeping employees
- Inspected work to verify conformance to sanitation requirements and established standards
- Established effective cleaning protocols and procedures to meet CDC guidelines
- Cleaned and maintained properties using procedures and products in conformance with prescribed standards.
Assistant to the City Manager
STAY ALFRED VACATION RENTALS
2017.11 - 2020.03
- Managed team of 18 personnel in busy hotel with over 200 rooms and 6 different locations
- Ordered housekeeping supplies and guest toiletries
- Collaborated with front desk to respond promptly to all guest requests
- Reviewed employee performance and devised improvement plans
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Supervised employees and developed training programs to ensure maximum performance
- Supervised and supported all new personnel to maximize quality of service and performance
- Stocked room attendant carts with supplies
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
Patient Care Advocate
Denver Health FAVORITE HEALTHCARE,STAFFING (Temporary Staffing Position)
2019.09 - 2019.12
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Worked to improve patient outlook and daily living through compassionate care
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated between patients and healthcare professionals to meet patient needs
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Scheduler/Customer Service Representative
National Jewish Hospital
2013.08 - 2017.10
- Checking patients in and out, building charts
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations
- Practice act and other governing regulations
- Respects patients by recognizing their rights, maintaining confidentiality
- Maintains patient care database by entering new information as it becomes available
- Verifying findings and reports; backing up data.
Patient Care Coordinator
ROCKY MOUNTAIN URGENT CARE
2012.01 - 2013.06
- Checking patients in and out, building charts
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations
- Practice act and other governing regulations
- Respects patients by recognizing their rights, maintaining confidentiality
- Maintains patient care database by entering new information as it becomes available verifying findings and reports; backing up data.
Real Estate Administrative Assistant
LMR Making It Happen LLC
2003.01 - 2012.01
- Duties, maintain organization of client portfolio, assist with calls to clients regarding the sale or purchase of their home
- Answered phones to direct callers, schedule appointments and provide general office information
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Responded to telephone inquiries from clients and realtor's and delivered information to inform and educate callers.
Education
Medical Insurance Billing & Coding -
Everest College
Thornton, COundefined
James Madison High School
Norcross, GASkills
Cleaning practices
Knowledge of medical terminology
Microsoft Word,Excel,Outlook
HIPAA Certified/OSHA
CD-9 & ICD-10, CMS-1500/UB92's
Chemical Handling
Staff evaluations
Ordering cleaning supplies
Department coordination
Staff Scheduling
Task assignment
Cleaning practices
Timeline
Housekeeping Supervisor
Soapy Suds LLC,
2024.01 - Current
Housekeeping Supervisor
Colorado Convention Center
2022.01 - 2024.01
Patient Care Advocate
Denver Health FAVORITE HEALTHCARE,STAFFING (Temporary Staffing Position)
2019.09 - 2019.12
Assistant to the City Manager
STAY ALFRED VACATION RENTALS
2017.11 - 2020.03
Scheduler/Customer Service Representative
National Jewish Hospital
2013.08 - 2017.10
Patient Care Coordinator
ROCKY MOUNTAIN URGENT CARE
2012.01 - 2013.06
Real Estate Administrative Assistant
LMR Making It Happen LLC
2003.01 - 2012.01
Medical Insurance Billing & Coding -
Everest College
undefined
James Madison High School
Similar Profiles
Dawn ByrdDawn Byrd
Business Owner/Operator at SOAPY SUDS JANITORIAL SERVICESBusiness Owner/Operator at SOAPY SUDS JANITORIAL SERVICES
Shikhar AcharyaShikhar Acharya
Customer Sales Representative at Soapy Joe's LLCCustomer Sales Representative at Soapy Joe's LLC
Kealana FelderKealana Felder
Customer Service Manager at Sanders Suds LLCCustomer Service Manager at Sanders Suds LLC