Carmen Huertas Diaz

• Answering customer questions regarding County government services and its programs in a timely manner, assisted customers in reporting their needs and/or concerns
• Am also responsible for performing skilled front-line customer service duties in a call center environment that included resolving routine, complex or escalated customer service matters
• Provide high standards of service in a fast-paced environment and utilize several different systems

• Company Overview: one of the Big Four accounting firms globally
• More than 16 years as office operations/service experience lead, overseeing the KPMG Tampa office
• Overseeing the office of over 350 employees in a space of about 12,000 square footage, servicing 30 – 50 employees daily in person and virtually, office and facilities maintenance, and other administrative tasks
• Ensuring smooth day-to-day operations
• Supervising and handling routine office duties, including but not limited to;

Greeting visitors, answering, and rerouting phone calls, office and kitchen supply inventory, workspace facilities and furniture management, maintain and troubleshoot technical and AV equipment, support execution of local meetings, catering, account payables, records management, building liaison, emergency contact and fire warden, mail handling – incoming and outgoing of regular mail, including UPS, FedEx and DHL, local onboarding and I-9 process, maintenance of the outlook/employee distribution lists, as well as vendor contacts, office, and parking badges, office renovations and other administrative tasks for employees and partners.

• Guided other coordinators in other offices through complex tasks while offering mentorship opportunities that contributed towards their professional growth.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
• Developed strong relationships with internal departments to facilitate seamless collaboration on projects.