Summary
Overview
Work History
Education
Skills
Timeline
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Carmen Ibarra

Victorville,CA

Summary

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Care Manager

Vigilance Health Inc
Westlake Village, CA
01.2022 - Current
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Educated family members and patient about patient's condition, treatments and available resources.
  • Monitored client's compliance with medications prescribed by physician
  • Participated in team meetings with other staff members to discuss care management issues.
  • Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
  • Filled out Preventive Medicine assessment forms for all patients within my case load.
  • Experience with RPM

Case Management Support

Heritage Victor Valley Medical Group
Victorville, CA
03.2018 - 06.2020
  • Case management support.
  • Transportation and home health authorizations.
  • Preparing for the IDT meeting.
  • Maintaining hospice mortality and ER census logs.
  • Updating satisfaction survey log.
  • Obtaining out of area tracking numbers
  • Maintaining master share drive for case management and running eligibility once a month for all patients
  • Obtaining SNF benefits for inpatient case managers

Medical Receptionist

Dr Sonia Panjwani
Victorville, CA
08.2014 - 08.2018
  • Manager, Receptionists, Eligibility, preparing charts, Preparing for IDT Meeting, Experience with Audits, Medical Records, Inventory and Ordering, Calling in RX's, Making Appointments, Responding to grievances, Payroll, Collecting Co-pays and bills, Sorting faxes and sending to DR. Via EHR Allscripts, Checking employees for fraud (uncle Sam and exclusions)

Medical Assistant

Clinica Medica la Ross/ Dr. Arthur Jimenez
Victorville, CA
08.2013 - 08.2014
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Administered injections, medications and treatments as directed by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Registered new patients

Referral Cordinator

Radiant Pediatrics
Victorville, CA
07.2010 - 07.2011
  • Monitored patient progress throughout the referral process.
  • Reviewed medical records to determine if additional services are needed prior to making a referral.
  • Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.

Education

Certificate of Completion - Medical Assistant Front And Back Office

Regional Occupational Program
Victorville, CA
06-2010

Skills

  • Bilingual (Spanish/English)
  • Care plan development
  • Health education
  • Care coordination
  • Data management
  • People management skills
  • Time management
  • Clinical documentation
  • Referral management
  • Experience with MS Word and MS Excel
  • Quick learner
  • Multi-tasker
  • Type 35 WPM

Timeline

Care Manager

Vigilance Health Inc
01.2022 - Current

Case Management Support

Heritage Victor Valley Medical Group
03.2018 - 06.2020

Medical Receptionist

Dr Sonia Panjwani
08.2014 - 08.2018

Medical Assistant

Clinica Medica la Ross/ Dr. Arthur Jimenez
08.2013 - 08.2014

Referral Cordinator

Radiant Pediatrics
07.2010 - 07.2011

Certificate of Completion - Medical Assistant Front And Back Office

Regional Occupational Program

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