Madeline Cruz
Telford,PA
Summary
Detail-oriented healthcare coordination expert with extensive experience as a Radiologic and MRI Technologist. Proven track record in optimizing patient scheduling, check-ins, and record-keeping to enhance patient satisfaction. Strong collaborative skills foster effective teamwork among healthcare providers while maintaining independent project management. Bilingual in Spanish and English, dedicated to improving patient accessibility and operational efficiency within healthcare environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Care Associate
CurveBeam AI
Hatfield, PA
07.2023 - Current
- Led integration of customer needs with company objectives.
- Facilitated teamwork among Sales, Marketing, Production, Engineering, Clinical Applications, and C-level executives.
- Augmented CRM functionalities to enhance customer and device history insights.
- Proven ability to effectively sell and upsell warranties.
- Responded to auditors and supplied necessary FDA documentation for regulatory adherence.
- Facilitated a smooth transition from sales to installation and training, maintaining high customer satisfaction.
- Delivered comprehensive guidance from initial sale through installation to ongoing support.
- Guaranteed satisfaction and followed up effectively.
- Collaborated with engineering to address recurrent issues and develop Corrective Action and Preventive Action plans.
- Enhanced technician efficiency through strategic consolidation of nearby service calls.
- Delivered quarterly critical issue reports for management review.
Lead MRI Technologist
Main Line Spine
King Of Prussia, PA
11.2012 - 02.2021
- Managed MRI unit to optimize workflow efficiency.
- Facilitated effective collaboration between facility physicians and radiologists.
- Minimized patient anxiety through compassionate interaction, enhancing cooperation.
- Prioritized safety measures, attended to concerns, and optimized patient interactions.
- Collected necessary documents and images to adhere to Intersocietal Accreditation Commission (IAC) standards.
- Extensively used the eClinicalWorks EMR system for documentation of patient interactions and clinical workflow management.
- Oversaw recruitment and onboarding of MR Technologists to build a qualified team.
X-Ray Technologist
Saucon Valley Medical Center
Center Valley, PA
12.2010 - 11.2012
- Assessed medical imaging necessities by evaluating detailed orders from physicians.
- Captured and produced high-quality diagnostic images using radiologic equipment, employing beam-restrictive devices for safety.
- Facilitated communication with patients during imaging process.
- Ensured compliance with stringent quality control standards in the creation of diagnostic imaging materials.
- Ensured all relevant information was current in patient profiles.
- Performed verification of insurance and collection of copays for the front office team.
Education
Associate of Applied Science - Radiologic Technology
Montgomery County Community College
Blue Bell, PA05.2010
Skills
- Bilingual (Spanish/English)
- Administrative Support
- Strong Interpersonal Abilities
- Problem Solving and Critical Thinking
- Attention to Detail
- Effective Multitasking
- Cross-Functional Collaboration
- Experienced in Microsoft Office Suite
- Efficient Scheduling and Coordination
- Flexible Problem-Solving Skills
Certification
- Certificate in Radiology from American Registry of Radiologic Technologists
- Basic Life Support Certification
Timeline
Customer Care Associate
CurveBeam AI
07.2023 - Current
Lead MRI Technologist
Main Line Spine
11.2012 - 02.2021
X-Ray Technologist
Saucon Valley Medical Center
12.2010 - 11.2012
Associate of Applied Science - Radiologic Technology
Montgomery County Community College
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