NAYIBI GUERRA
Naples,FL
Summary
Ross Dress for Less, Retail Supervisor .Venezuela: BBVA Group, Risk Management and Mercantil Financial Services, 30th years experience in customer service.
Overview
3
3
years of professional experience
Work History
Customer Care Associate
EL DORADO FURNITURE NAPLES SHOW ROOM
08.2021 - Current
- Represent the face of the customer, establishing and maintaining relationships with El Dorado team.
- Collaborate with corporate members to improve the customer service experience and exceed team objectives through effective customer satisfaction rates.
- Provide general office support as needed for the team: phone support, sending email, scheduling, and all administrative tasks.
- Provide personnel introductions between the customer, salesperson within El Dorado Furniture.
- Support the implementation of strategies, marketing, promotions to drive sales and improve customer experience.
- Work closely with finance, claims and sales departments to address customer needs.
- Follow up on sales and service orders to provide 5-star service, report failures in the customer service experience.
- Organization and distribution of daily deliveries of sales orders to track and verify the delivery and customer experience with respect to the corporate, as well as other ad-hoc tasks.
- Accept and Process customer payments.
Education
Bachelor of Science - Business Administration
Universidad Nacional Experimental Simon Rodriguez
Venezuela07.2007
Skills
- Ability to form and maintain relationships
- Strong follow through skills
- Ability to work independently and within a team
- Ability to work comfortably at all levels within the organization
- Excellent communication and customer service skills
- Adaptation and understanding to the company's corporate culture
- Bilingual Spanish and English
Timeline
Customer Care Associate
EL DORADO FURNITURE NAPLES SHOW ROOM
08.2021 - Current
Bachelor of Science - Business Administration
Universidad Nacional Experimental Simon Rodriguez
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