Leah Reinke
New York,NY
Summary
Motivated, upbeat & focused professional with experience successfully managing multiple projects within fast-paced environments. Innovative problem solver who takes initiative in developing workable & sustainable solutions. Effectively collaborates within a team environment & works well independently. Strong & clear communicator with excellent interpersonal skills & high emotional intelligence.
Overview
7
7
years of professional experience
Work History
Commercial Associate - Customer Success Manager
S&P Global
New York, NY
09.2021 - Current
- Strategic planning for product adoption on the account level within my book of business (~$15M), while orchestrating initiatives in collaboration with internal stakeholders to attain diverse objectives; Spearheaded virtual & in-person user trainings, adeptly tailoring sessions to accommodate distinct personas within the global investment management, banking, and private equity sectors; Disclosed potential referrals for S&P Global Market Intelligence & cross-divisional services as a facet of client engagement efforts, while formulating campaigns to bolster engagement and introduce new platform enhancements; Continuously analyzed and evaluated account & user usage patterns across the desktop offerings to glean both quantitative and qualitative insights; Created reports outlining customer usage and retention metrics; Delivered presentations on product features, benefits, and value propositions at meetings, conferences or webinars; Organized events such as webinars or workshops aimed at increasing customer engagement levels; Monitored competitor activities in order to stay ahead of the curve in terms of customer service offerings; Remained calm and professional in stressful circumstances and effectively diffused tense situations/resolved the relationship; Effectively harnessed CRM and enablement tools such as Salesforce, SalesLoft, and Vidyard
Global Marketing & Events Associate
FTSE Russell | London Stock Exchange Group
New York, NY
06.2020 - 08.2021
- Management of end-to-end internal finance processes; Management of global events calendar; Tracking & analysis of logistics and analytics; Provide support to FTSE Russell events team on branded events, notably the World Investment Forum, Regional Sales Kick-Off, European Investment Forum & LSEG Board meetings; Management of Industry memberships & associations; Logistics for hosted and sponsored events; Liaise with design agencies, printers, vendors, etc; Select & oversee branded promotional items for conferences, events & sales meetings; Maintain strong customer relationships
Sales Operations
FTSE Russell | London Stock Exchange Group
New York, NY
07.2016 - 06.2020
- Management of Sales CRM systems; North & South America, Europe, & APAC data analysis; High-level planning & goal setting; Production of monthly team management reports & detailing pipelines & targets; Handling all sales transactions globally, collaborating closely with finance & legal departments to ensure successful execution; Coordination along with active participation in North & South America sales campaigns, roadshows & conferences; Training new hires & interns to ensure understanding & support across teams; Liaison & contact between clients & partners, building & maintaining strong & trusting relationships
Education
Bachelor of Arts - Language, Culture & Linguistics
SUNY Purchase
Purchase, NY05.2016
Certificate of Specialization in Finance & Accounting - Alternative Investments, Accounting, Finance
Harvard Business School
Online2023
Skills
- Fluent in Spanish: speaking, reading & writing
- Proficient in Microsoft Office & CRM systems
- Ability to form deep & trusting relationships
- Public speaking
- Work great under pressure
- Can maintain composure in any environment
- Detail-oriented
- Creative & independent thinker
Timeline
Commercial Associate - Customer Success Manager
S&P Global
09.2021 - Current
Global Marketing & Events Associate
FTSE Russell | London Stock Exchange Group
06.2020 - 08.2021
Sales Operations
FTSE Russell | London Stock Exchange Group
07.2016 - 06.2020
Bachelor of Arts - Language, Culture & Linguistics
SUNY Purchase
Certificate of Specialization in Finance & Accounting - Alternative Investments, Accounting, Finance
Harvard Business School
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