Sara S. Perez Hernandez
LaBelle,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walmart
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Taco Bell Associate
Taco Bell
02.2022 - 10.2022
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Accurately handle cash register transactions while providing excellent customer service.
- Greeted over 20 customers per day and communicated effectively to obtain accurate orders.
- Multitasking by taking drive-thru orders and preparing orders at the same time.
Education
Associate of Arts - Liberal Arts And General Studies
Florida SouthWestern State College
Fort Myers, FL05.2024
High School Diploma -
Labelle High School
Labelle, FL05.2022
Skills
- Bilingual: Fluent in English and Spanish (Writing, Reading and Speaking)
- Customer Service: Guarantee Management and customer satisfaction
- Complex Product Knowledge
- Prioritizing Calls
- Presenting Solutions
- Verbal Communication
Timeline
Customer Service Associate
Walmart
10.2022 - Current
Taco Bell Associate
Taco Bell
02.2022 - 10.2022
Associate of Arts - Liberal Arts And General Studies
Florida SouthWestern State College
High School Diploma -
Labelle High School
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