Genesis Pantoja
Brooklyn,NY
Summary
Dynamic Patient Service Associate with a proven track record at NYU Langone Hospital, excelling in insurance verification and appointment scheduling. Adept at enhancing patient satisfaction through effective communication and teamwork. Bilingual in English and Spanish, I bring strong organizational skills and a commitment to maintaining patient confidentiality in fast-paced environments.
Experienced with patient interaction, administrative duties, and healthcare support systems. Utilizes effective communication and organizational skills to enhance patient satisfaction and streamline processes. Track record of maintaining calm demeanor under pressure and ensuring accuracy in patient records and appointments.
Overview
8
8
years of professional experience
Work History
Patient Service Associate
NYU Langone Hospital - Brooklyn
01.2023 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
Medical Operations Manager
Fresh Pond Physical Therapy
09.2021 - 12.2022
- Championed patient advocacy efforts by actively listening to concerns and ensuring that their needs were addressed in a timely and compassionate manner.
- Managed vendor relationships to secure competitive pricing on essential goods and services for the facility.
- Implemented quality control measures for continuous improvement in operational efficiency and patient care.
- Facilitated communication between clinical staff and administration, fostering an environment of collaboration and teamwork.
- Evaluated performance metrics to identify areas for improvement, driving continuous growth and development within the organization.
- Enhanced patient satisfaction by ensuring timely scheduling and appointment management.
- Promoted a culture of accountability by setting clear expectations for staff performance and providing constructive feedback on areas requiring improvement.
- Promoted ongoing education of medical staff, staying up-to-date with industry trends and best practices for delivering high-quality patient care.
- Conducted regular audits of facilities'' safety protocols, maintaining a safe environment for both staff members and patients alike.
Medical Receptionist
Fresh Pond Physical Therapy
02.2020 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Restaurant Manager
Rico Pollo
11.2019 - 07.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
Radiology Receptionist
Middle Village Radiology
01.2018 - 08.2019
- Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors.
- Assisted in maintaining department inventory levels through ordering supplies as needed while adhering to budgetary guidelines.
- Coordinated with clinical staff to ensure patients received timely follow-up communication regarding test results and treatment plans.
- Managed the collection of copayments and outstanding balances from patients, ensuring timely financial transactions within the department.
- Supported radiologists in their daily tasks by effectively coordinating patient schedules to optimize department workflow.
- Participated in regular staff meetings to discuss process improvements while maintaining compliance with industry standards and regulations.
- Streamlined front office operations for improved patient flow and reduced wait times.
- Managed patient accounts by accurately entering charges, payments, and adjustments into the billing system.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing radiology records.
Administrative Student Worker
Queens College - CUNY
01.2017 - 05.2017
- Increased accuracy of data entry processes by meticulously reviewing inputted information in spreadsheets and databases.
- Supported staff members with daily tasks, ensuring smooth operations within the department.
- Provided support during enrollment periods through accurate data entry.
- Organized materials for departmental workshops and training sessions aimed at enhancing professional development opportunities for staff members.
- Developed strong communication skills through regular interaction with faculty, staff, and students.
- Enhanced office productivity by maintaining an organized filing system for documents and correspondence.
- Provided exceptional customer service to students, parents, and visitors by addressing inquiries promptly and professionally.
- Maintained confidentiality of sensitive information while handling student records according to established policies and procedures.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Sorted mail and dispersed to correct departments and employees.
Education
No Degree - Psychology
Queens College
Flushing, NY06-2020
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Medical terminology
- Conflict resolution
- Insurance authorizations
- Bilingual English & Spanish( fluent in reading, writing, and speaking both)
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Associate
NYU Langone Hospital - Brooklyn
01.2023 - Current
Medical Operations Manager
Fresh Pond Physical Therapy
09.2021 - 12.2022
Medical Receptionist
Fresh Pond Physical Therapy
02.2020 - 08.2021
Restaurant Manager
Rico Pollo
11.2019 - 07.2021
Radiology Receptionist
Middle Village Radiology
01.2018 - 08.2019
Administrative Student Worker
Queens College - CUNY
01.2017 - 05.2017
No Degree - Psychology
Queens College
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