Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Fiermonte

2215 Bellwynd Drive Apex,NC

Summary

Dedicated and efficient professional with strong time management and communication skills. Proven ability to work proactively and maintain a high level of professionalism. Seeking a remote position to leverage skills and contribute effectively to team objectives.

Overview

18
18
years of professional experience

Work History

Patient Service Associate

Duke Orthopaedics of Apex
Apex, NC
05.2023 - Current
  • Processed patient check-ins and check-outs with efficiency using EPIC and Maestro Care
  • Identify correct patient information in EPIC, and accurately identify the appropriate account for check-ins using double or triple identifiers.
  • Assisted with patient registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
  • Process referrals from primary care providers, or other specialists, according to established protocols.
  • Instruct patients on policies and required actions for different types of appointments and procedures.
  • Patient appointment scheduling, as well as MRIs, CT scans, lab work, and steroid injections. and numerous other ancillary scheduling.
  • Check in-baskets daily from clinical staff, check voicemails, make telephone calls, and deliver messages to the appropriate contact on my team.
  • Ability to work efficiently under stressful situations.

Instructional Assistant

Wake County Public Schools
Apex, NC
08.2020 - 12.2022
  • Provided classroom support throughout planned instruction and individual lessons.
  • Delivered instruction individually and in small groups.
  • Monitored students in class, hallways, and the cafeteria to enforce school rules.
  • Graded assignments, tests, and documented results.
  • Substituted for teachers and assistants as needed.
  • Worked in a virtual and classroom setting.

Special Education-Teaching Assistant

Middle Country School District
Centereach, NY
09.2016 - 06.2020
  • Established morning routines and assisted in the morning meeting activities.
  • Assisted individual students in reinforcing instruction.
  • Careful use of physical intervention, when required.
  • Provided one-on-one instruction to individuals.
  • Supervised students in classrooms, halls, bathrooms, cafeteria, and gymnasium.
  • Presented data and records to the behavior specialist.

Teacher's Aide-Special Education

Hauppauge School District
Hauppauge, NY
09.2014 - 06.2016
  • Supported students with personalized accommodations, extra assistance, and educational assessments.
  • Escorted students to the restroom, cafeteria, outside to the playground, and on field trips.
  • I advised the instructor on student behavior, or issues requiring immediate attention.
  • I met one-on-one with students with autism and implemented targeted behavioral plans.

Implementation Analyst/Customer Service

United Healthcare
Islandia, NY
07.2007 - 01.2013
  • Handled cases regarding new and existing implementations and businesses.
  • Gathered and analyzed case data.
  • Updated daily reports, spreadsheets, and attended weekly meetings.
  • Conducted phone calls to providers and customers to ensure that all information was accurate.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.

Education

Bachelor of Science - Health Education

Long Island University
Greenvale, NY

Skills

  • Verbal and written communication
  • Calm and professional under pressure
  • De-escalation techniques
  • Customer service
  • Policies and procedures adherence
  • Computer skills
  • Patient and empathetic
  • Patient registration
  • Appointment scheduling
  • Referral processing
  • EPIC charting
  • Data entry
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Time management
  • Patient confidentiality
  • Professionalism and etiquette
  • Task prioritization
  • Patient needs assessment and referral
  • Decision-making

Timeline

Patient Service Associate

Duke Orthopaedics of Apex
05.2023 - Current

Instructional Assistant

Wake County Public Schools
08.2020 - 12.2022

Special Education-Teaching Assistant

Middle Country School District
09.2016 - 06.2020

Teacher's Aide-Special Education

Hauppauge School District
09.2014 - 06.2016

Implementation Analyst/Customer Service

United Healthcare
07.2007 - 01.2013

Bachelor of Science - Health Education

Long Island University

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