Tniya Turner
Saint Louis
Summary
Healthcare Management Professional with over 5 years of experience in clinical leadership and patient services, adept at enhancing healthcare operations and patient satisfaction. Proficient in communication, insurance verification, and HIPAA compliance, with a strong focus on staff leadership and patient care. Committed to fostering a supportive environment through effective schedule management and EMR system expertise.
Overview
15
15
years of professional experience
Work History
Patient Service Associate
Family Christian Healthcare Center
05.2023 - Current
- Coordinating patients appointments
- Assist with patient’s medical records
- Work hands on with doctor
- Work with EMR system
- Assessing benefits and insurance plans
- Collect patient payments
- Be a support to patients with their needs
Fundraising Intern
American Red Cross
08.2019 - 05.2020
- Greeted guests both in person and via phone.
- Handled all incoming calls and passed messages to appropriate personnel.
- Operated a multi-line phone system, serving as point of contact for all daily incoming calls.
Medical Receptionist
WellNow Urgent Care
08.2021 - 03.2023
- Efficiently managed schedules and clinic operations, enhancing patient flow and staff coordination.
- Delivered exceptional service to over 50 patients weekly, boosting satisfaction rates significantly.
- Accurately interpreted insurance policies, aiding patients in understanding coverage details.
- Handled calls and completed tasks with precision, ensuring seamless clinic operations.
- Maintained full compliance with HIPAA, ensuring patient data integrity and confidentiality.
- Streamlined scheduling processes, enhancing patient flow and increasing weekly appointments, leading to improved service delivery.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and achieving a reputation for data integrity.
Small Fry Early Learning Center
Teachers Assistance
08.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Clerical Work
Thornton Township High School
06.2010 - 08.2013
- Completed general clerical work such as photocopying, document scanning and collating.
- Assisted with clerical work on weekly basis.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Completed clerical work such as typing correspondence, notices and reports.
- Collaborated with supervisors on special projects to gain valuable experience in various aspects of clerical work.
- Ensured compliance with all relevant federal, state, and local regulations related to workplace safety and employee health.
- Assisted colleagues facing difficulties during their tasks, promoting a positive atmosphere within the workplace where everyone could learn from each other''s experiences.
- Improved overall workflow efficiency within the team by sharing best practices, tools, and techniques with colleagues.
Education
Bachelor of Science - Health Care Management
Harris-Stowe State University
St. Louis05.2020
Skills
- Healthcare Management (Experienced)
- HIPAA Compliance
- Patient Care
- Staff Leadership
- EMR Systems
- Insurance Verification
- Schedule Management
- Communication
- Customer Service
- Data Entry
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Healthcare
- Medical terminology
- Medical records management
- Patient documentation
Affiliations
- National Council of Negro Women
- NAACP
- Healthcare Management Club
Timeline
Patient Service Associate
Family Christian Healthcare Center
05.2023 - Current
Medical Receptionist
WellNow Urgent Care
08.2021 - 03.2023
Small Fry Early Learning Center
Teachers Assistance
08.2020 - 04.2021
Fundraising Intern
American Red Cross
08.2019 - 05.2020
Clerical Work
Thornton Township High School
06.2010 - 08.2013
Bachelor of Science - Health Care Management
Harris-Stowe State University
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