Ashley Pettiford
Durham,NC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Patient Service Associate
Duke Signature Care Clinic
Durham, NC
09.2024 - Current
- Greeted and provided assistance to patients upon arrival at the clinic.
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Scheduled laboratory tests for referring physicians based on their orders.
- Processed referrals from primary care providers or other specialists according to established protocols.
- Promptly responded to requests from physicians or nurses regarding patient information or test results.
Patient Service Representative
Duke Regional Hospital
Durham, NC
05.2022 - 09.2024
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in computer system.
- Obtained proper authorization and identification to release confidential medical records.
- Answering calls and directory knowledge
Supply Technician
Duke Regional Hospital
Durham, NC
05.2022 - 09.2024
- Assisted in the ordering of supplies and materials, verifying accuracy of orders and ensuring timely delivery.
- Monitored inventory levels and conducted periodic physical counts to ensure accuracy.
- Maintained stock records, including receipts, issues, returns, adjustments and transfers.
- Stored supplies in designated areas according to established procedures.
- Distributed supplies to various departments within the organization as needed.
Customer Service Representative
Adecco
Durham, NC
05.2022 - 02.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Verified Truck loads and receipts
- Process Credit Memos
- Determined, investigated and processed disputes
Account Specialist Collector
Professional Recovery Consultants
Durham, NC
05.2020 - 05.2022
- Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
Customer Service Representative
Home Depot
Durham, NC
02.2018 - 05.2020
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Scanned items quickly to keep lines moving and reduce overall wait time.
Casheir/Recieving Associate
Burlington Coat Factory Department Store
Durham, NC
10.2016 - 01.2018
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new team members in cash register operation, stock procedures and customer service.
- Managed cashier shifts and breaks.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2019
High School Diploma -
Northern High School
Durham, NC06.2012
Skills
- Billing issue resolution
- Territory growth
- Account investigations
- Due diligence
- Multitasking
- Customer service
- Credit card payment processing
- Call center experience
- Problem-solving abilities
- Inbound and outbound calling
- Retail sales customer service
- Scheduling
- Information Security
- Account updating
- Data Entry
- Call Management
- Paperwork Processing
- Shipping and receiving understanding
- Microsoft Excel
- Insurance Verification
- Healthcare knowledge
- Patient confidentiality
- Medical terminology knowledge
- Evaluating Quality of Care
- Documentation skills
- Professionalism
- Patient Registration
- Medical filing
- Healthcare system navigation
Timeline
Patient Service Associate
Duke Signature Care Clinic
09.2024 - Current
Patient Service Representative
Duke Regional Hospital
05.2022 - 09.2024
Supply Technician
Duke Regional Hospital
05.2022 - 09.2024
Customer Service Representative
Adecco
05.2022 - 02.2023
Account Specialist Collector
Professional Recovery Consultants
05.2020 - 05.2022
Customer Service Representative
Home Depot
02.2018 - 05.2020
Casheir/Recieving Associate
Burlington Coat Factory Department Store
10.2016 - 01.2018
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
High School Diploma -
Northern High School
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