Brandon Flores
Galveston
Summary
Motivated and detail-oriented Customer Service Representative seeking a career change through an MRI apprenticeship, with a strong interest in entering the healthcare field. Experienced in handling sensitive information, communicating clearly, and supporting clients in high-pressure environments. Eager to apply interpersonal and organizational skills in a clinical setting while learning new technical competencies. Committed to making a meaningful contribution to patient care and building a long-term career in healthcare.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American National Insurance Company
Galveston
07.2019 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Familiarity with HIPAA and data privacy regulations.
- Ability to handle high call volumes and multitask effectively
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conducted regular follow-up calls with customers after resolving their issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Professional Painter
Gulf Copper and Manufacturing
Galveston
10.2018 - 07.2019
- Uniform application in accordance with project specifications and safety standards.
- Strong understanding of safety protocols, including confined space, and working at heights.
- Attention to detail essential for achieving consistent, high-quality finishes.
- Adherence to environmental and hazardous material handling regulations.
- Completed high-volume weekly painting jobs with consistently positive customer feedback.
- Assessed work areas to determine safety measures required before beginning the job.
- Cleaned up job sites after completion of projects.
Restaurant Waiter
Salsas Mexican Restaurant
Galveston
01.2017 - 09.2018
- Efficiently managed multiple tables in high-volume dining environments while maintaining excellent service standards.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Upheld cleanliness and organization of assigned sections while managing guest interactions.
Education
High School Diploma -
Ball High School
Galveston, TX06-2015
Some College (No Degree) - Medical Billing and Coding
Galveston College
Galveston, TXSkills
- Bilingual, English and Spanish; reading, writing, fluent speaking
- Proficient in PowerPoint, Outlook, Excel and Microsoft Word
- General Computer Skills
Certification
- Certificate in Medical Billing and Coding from Galveston College, May 2019
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
American National Insurance Company
07.2019 - Current
Professional Painter
Gulf Copper and Manufacturing
10.2018 - 07.2019
Restaurant Waiter
Salsas Mexican Restaurant
01.2017 - 09.2018
High School Diploma -
Ball High School
Some College (No Degree) - Medical Billing and Coding
Galveston College
Similar Profiles
Tony GrecoTony Greco
Lead Systems Analyst – Enterprise Coordination at American National Insurance CompanyLead Systems Analyst – Enterprise Coordination at American National Insurance Company
CHAD GREENOUGHCHAD GREENOUGH
Sr Quality Analyst at American National Insurance CompanySr Quality Analyst at American National Insurance Company
Leslie LewisLeslie Lewis
Senior Subrogation Specialist at American National Insurance CompanySenior Subrogation Specialist at American National Insurance Company
Stacey BenjaminStacey Benjamin
Sr Licensing and Contract Specialist at American National Insurance CompanySr Licensing and Contract Specialist at American National Insurance Company
Mackenzie MitchellMackenzie Mitchell
CNA at The MeridianCNA at The Meridian