Jovana Sanchez
Olive & Cocoa
Salt Lake City,UT
2027
years of professional experience
Detail-oriented individual with excellent communication. Proven ability to handle multiple tasks effectively and efficiently in fast paced environments. Dedicated customer service representative with proven skills in client relations and problem solving. Bilingual in English and Spanish, adept at managing high-volume calls while ensuring customer satisfaction and maintaining strong relationships.
Work History
Customer Service Representative
- Assisted customers through the sales process, explained products/services, answered questions, and helped them make informed decisions
- Managed sales orders, invoices, and customer records with strong attention to detail.
- Handled high volume calls both inbound and outbound.
- Resolved customers complaints and concerns, processed payments and proceeded to finalize orders.
- Always maintained a positive experience with the customer, as well as following up with the customer to ensure satisfaction and maintain strong relationships.
- Experience in handling confidential customer information and maintaining records up to date.
Front Desk Receptionist & Assistant
3 Years 2 Months- Greeted and assisted patients, ensuring a welcoming environment at reception.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Processed insurance information and verified eligibility to facilitate smooth transactions.
- Responded to patient inquiries, providing accurate information about services and products.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma
Skills
Customer service
Active listening
Bilingual fluent in speaking
reading & writing in English & Spanish
Data entry
Computer proficiency
Payment processing
Client relations
Paperwork processing
Appointment scheduling
Order processing
Documentation
References
Arlene Sinohui - Supervisor (520)313-3417
Ofelia Olivares - HR (970)201-3383
Diana Monreal - Customer Service (385)-495-7806
Timeline
Front Desk Receptionist & Assistant
Standard Optical
01.2018 - 03.2021Read More
Customer Service Representative
Olive & Cocoa
2022 - CurrentRead More
East High School
High School Diploma
Read More