Jaykenia Velazquez
Central Falls,RI
Summary
Experienced customer service and healthcare support professional with a strong background in client relations, data processing, and administrative operations. Skilled in patient communication, test coordination, and accurate data management, with a proven ability to handle sensitive information in compliance with healthcare standards. Highly adaptable and dedicated to providing efficient, compassionate, and detail-oriented support in fast-paced environments.
Dedicated and detail-oriented customer service professional with strong communication, organizational, and relationship-building skills. Experienced in healthcare support, client relations, and data accuracy, with a commitment to providing excellent service and ensuring efficient operations in every interaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Brown Health Lab
Providence, RI
01.2023 - Current
- Handle sensitive medical data and maintain confidentiality in compliance with HIPAA regulations.
- Collaborate with multiple departments to resolve client inquiries and streamline communication.
- Demonstrate exceptional attention to detail, accuracy, and professionalism in all client interactions.
- Served as a primary point of contact for patient inquiries regarding specimen collection, test status, and lab procedures.
Lab Processor
Brown Health Labratories
Rhode Island
04.2023 - 09.2023
- Process and label specimens accurately to maintain proper identification and tracking.
- Operate laboratory equipment following standard protocols and safety guidelines consistently.
- Maintain cleanliness and organization in the lab environment to support workflow efficiency.
- Ensured proper aliquoting and routing of specimens to appropriate testing departments
Education
Certificate of Completion - Work Readiness Training
Providence Skills Center GED
Providence, RI01-2015
Skills
- Excellent interpersonal and communication skills
- Strong customer relationship management
- Organizational and multitasking abilities
- Adaptability in fast-paced environments
- Empathetic and professional problem-solving
- Data Entry
- Bilingual: English & Spanish (fluent in speaking, reading, and comprehension)
Languages
Spanish
Timeline
Lab Processor
Brown Health Labratories
04.2023 - 09.2023
Customer Service Representative
Brown Health Lab
01.2023 - Current
Certificate of Completion - Work Readiness Training
Providence Skills Center GED