Ana Martinez
Hockley,TX
Summary
Goal-Oriented and currently seeking to use my bilingual abilities to enhance my work skills and help others. Seeking long-term career in growing fast-paced company with advancement opportunities. That allows me to showcase the full potential of my skills and talents in a role of increase responsibility and authority. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Radnet
06.2024 - Current
- Delivered exceptional customer service to patients by addressing questions and concerns promptly.
- Managed patient registration process, ensuring accuracy and completeness of data.
- Handled incoming calls, scheduled appointments, and organized medical records efficiently.
Patient Service Representative/ Key Holder
American Health Imaging
01.2018 - 05.2024
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Answered incoming calls, scheduled appointments and filed medical records.
Spanish Interpreter
Cyracom
03.2016 - 03.2017
- Answering high-volume phone calls
- Interpreted and translated all information in target language precisely ensuring data confidentiality and adhering to the Interpreter Code of Ethics.
Shift Manager/Key Holder
Mcdonalds
07.2011 - 03.2016
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
High School Diploma -
Waller High School
Waller, TexasSkills
- Data entry/Type 40 WPM
- Excellent interpersonal communication skills
- Microsoft Office proficiency
- Patient intake
- Customer service oriented
- Innovative and creative thinking
- Spanish Fluency
Timeline
Patient Service Representative
Radnet
06.2024 - Current
Patient Service Representative/ Key Holder
American Health Imaging
01.2018 - 05.2024
Spanish Interpreter
Cyracom
03.2016 - 03.2017
Shift Manager/Key Holder
Mcdonalds
07.2011 - 03.2016
High School Diploma -
Waller High School