Enthusiastic about helping patients get necessary medical support by listening to their concerns, problem solving and scheduling their appointment. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
181 East Medical Tower Drive Murray, Utah 84047
02.2019 - Current
Provided exceptional customer service to patients, answering questions and addressing concerns.
Verified insurance eligibility and coverage for patients.
Submitted prescriptions to doctors for approval
Documented Red Flag Concerns transfer calls to nurses.
Filed and maintained patient records in accordance with HIPAA regulations.
Patient Service Representative
Sutter Physicians Services
4225 Lake Park BLVD West Valley Utah 84120
04.2012 - 10.2018
Answered a busy incoming phone line
Problem Solve
Process payments
Explain Explanation of Benefits
I relayed messages for Home Health Care and Hospice patients
Customer Service Representative
PAML Utah Pathology Medical Associates Laboratory
1141 East 3900 South Salt Lake City, Utah 84124
07.2008 - 05.2011
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Called in critical and stat lab results to doctors and nurses
Answered questions about lab tests
Ordered lab tests and I added on lab tests
Sent courier phlebotomists to their destinations
Ordered supplies
Data Entry Specialist
Blue Cross Blue Shield Of Utah
2890 East Cottonwood Pkwy Cottonwood Heights, Utah
08.2006 - 05.2008
Completed data entry tasks with accuracy and efficiency.
Compiled data and reviewed information for accuracy prior to input.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Maintained files, records and chronologies of entry activities.
Entered Dental, Pharmacy, and 520 claims in the system
Education
Associate of Applied Science - General Education
Salt Lake Community College
Salt Lake City, UT
05.2005
Skills
Insurance Verifying
Medical Billing
Working knowledge of Microsoft Word, Windows, Excel