Lyra Hollinger
Midvale,UT
Summary
Enthusiastic about helping patients get necessary medical support by listening to their concerns, problem solving and scheduling their appointment. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
02.2019 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Submitted prescriptions to doctors for approval
- Documented Red Flag Concerns transfer calls to nurses.
- Filed and maintained patient records in accordance with HIPAA regulations.
Patient Service Representative
Sutter Physicians Services
04.2012 - 10.2018
- Answered a busy incoming phone line
- Problem Solve
- Process payments
- Explain Explanation of Benefits
- I relayed messages for Home Health Care and Hospice patients
Customer Service Representative
PAML Utah Pathology Medical Associates Laboratory
07.2008 - 05.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Called in critical and stat lab results to doctors and nurses
- Answered questions about lab tests
- Ordered lab tests and I added on lab tests
- Sent courier phlebotomists to their destinations
- Ordered supplies
Data Entry Specialist
Blue Cross Blue Shield Of Utah
08.2006 - 05.2008
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Entered Dental, Pharmacy, and 520 claims in the system
Education
Associate of Applied Science - General Education
Salt Lake Community College
Salt Lake City, UT05.2005
Skills
- Insurance Verifying
- Medical Billing
- Working knowledge of Microsoft Word, Windows, Excel
- Type 40 WPM
- Excellent customer service skills
Timeline
Patient Service Representative
Intermountain Healthcare
02.2019 - Current
Patient Service Representative
Sutter Physicians Services
04.2012 - 10.2018
Customer Service Representative
PAML Utah Pathology Medical Associates Laboratory
07.2008 - 05.2011
Data Entry Specialist
Blue Cross Blue Shield Of Utah
08.2006 - 05.2008
Associate of Applied Science - General Education
Salt Lake Community College
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