- Personal Development and Self-Improvement
- Fundraising Events
Nicole Dunn
Pittsburgh ,PA
Summary
Dynamic Patient Service Representative with a proven track record at UPMC Mercu, excelling in customer service and HIPAA compliance. Skilled in insurance verification and ensuring accurate patient registration, I effectively resolved inquiries with empathy, enhancing patient satisfaction and operational efficiency. Strong leadership abilities developed through guiding teams in diverse environments.
I have knowledge on medical information and wish to continue to grow
Diligent PCT position with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology. Ready to bring years of relevant work experience to your team.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
UPMC Mercu
03.2020 - Current
- Registered patients via EMS/Police/and upfront check ins
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and concerns with a focus on empathy and efficiency.
- Maintained accurate patient records using Medipac and papers for patients to verify their information
Registration
St Clair Hospital
05.2019 - 12.2019
Focuses on registering patients correctly, focusing on making sure insurance and patient demographic information was accurate. Along with obtaining
signatures
Visiual Department Assistance Manager
Gymboree
01.2015 - 12.2019
- Led team in implementing operational improvements, enhancing overall efficiency and workflow.
- Developed training programs for staff, fostering a culture of continuous learning and development
- Managed inventory processes to ensure product availability and minimize waste.
- Analyzed sales data to identify trends, driving strategic decisions for promotional activities.
- was involved in helping the visual team put outfits together for display etc
- I have great leadership skills
Party Cake Shop
Cake Decorator, Sales Clerk
06.2013 - 09.2014
customer service
decorated cakes
Cashier
Education
Associate of Science - Science
CCAC
Pittsburgh, PA06-2016
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Ensuring patients were registered correctly
- Verifying patient demography information
Interests
Timeline
Patient Service Representative
UPMC Mercu
03.2020 - Current
Registration
St Clair Hospital
05.2019 - 12.2019
Visiual Department Assistance Manager
Gymboree
01.2015 - 12.2019
Party Cake Shop
Cake Decorator, Sales Clerk
06.2013 - 09.2014
Associate of Science - Science
CCAC