Brandon Stafford
Atrium Behavioral Health
CHARLOTTE,NC
1
Language
3
years of professional experience
Dedicated Patient Service Representative with a strong focus on customer service, HIPAA compliance, and insurance verification. Proven ability to manage patient interactions and streamline processes for improved service delivery.
Work History
Patient Service Representative
1 Year 5 Months- Coordinated communication between patients and healthcare providers to ensure timely service delivery.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Payroll Specialist
1 Year 2 Months- Processed payroll for over 2,000 employees bi-weekly, ensuring accuracy and compliance with regulations.
- Implemented best practices for payroll processing, reducing errors and improving overall workflow efficiency.
- Reconciled payroll discrepancies by investigating issues and implementing corrective actions promptly.
- Maintained employee records using ADP Workforce Now, enhancing data integrity and retrieval efficiency.
- Collaborated with HR to streamline onboarding processes, improving new hire integration into payroll systems.
- Trained new team members on payroll software functionalities and company policies, fostering a knowledgeable workforce.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Maintained strict confidentiality of all payroll information and records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
Customer Service Ambassador
1 Year 9 Months- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Assisted customers in product selection, enhancing satisfaction through personalized recommendations.
- Maintained knowledge of product offerings and promotions to provide accurate information to customers.
- Collaborated with team members to streamline processes, improving service delivery speed.
- Utilized CRM software to track customer interactions, ensuring thorough follow-up on inquiries.
- Trained new staff on customer service protocols, fostering a collaborative team environment.
- Implemented feedback mechanisms to gather customer insights for continuous improvement initiatives.
- Researched and corrected customer concerns to promote company loyalty.
Education
High School Diploma
- [Number] GPA 4.00
Skills
Customer service
Insurance verification
Insurance verifying
Insurance verifying
Patient record management
Patient registration
Document filing
Medicaid
System updates
Directing callers
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Timeline
Payroll Specialist
Coca Cola Bottling Co Consolidated
06.2025 - 08.2026Read More
Patient Service Representative
Atrium Behavioral Health
03.2025 - CurrentRead More
Customer Service Ambassador
Coca-Cola
09.2023 - 06.2025Read More
West Charlotte High School
High School Diploma
Read More