Ana Martinez
Hockley,TX
Summary
I am a goal oriented and detailed individual that thrives in a fast paced environment. I am looking to bring my 7 year experience as a bilingual medical receptionist to an organization with growth opportunities to both utilize my skills and grow my skill set.
Overview
13
13
years of professional experience
Work History
Patient Service Representative/ Key Holder
American Health Imaging
01.2018 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Answered incoming calls, scheduled appointments and filed medical records.
Spanish Interpreter
Cyracom
03.2016 - 03.2017
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities. Adhering to the Interpreter Code of Ethics
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Answered high-volume calls.
Shift Manager/Key Holder
Mcdonalds
07.2011 - 03.2016
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Education
High School Diploma -
Waller High School
Waller, TexasSkills
- Data entry/Type 50 WPM
- Excellent interpersonal communication skills
- Microsoft Office proficiency
- Patient intake
- Customer service oriented
- Innovative and creative thinking
- Spanish Fluency
Timeline
Patient Service Representative/ Key Holder
American Health Imaging
01.2018 - Current
Spanish Interpreter
Cyracom
03.2016 - 03.2017
Shift Manager/Key Holder
Mcdonalds
07.2011 - 03.2016
High School Diploma -
Waller High School