Siamaile Auvaa
Auburn
Summary
Seeking a full-time Data Entry / Customer Service Specialist position whereas to apply exceptional organization, communication, and computer skills, excellent customer service abilities and phone etiquette.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Kaiser Permanente
03.2022 - 04.2025
- Answer phones and handle patient inquiries.
- Perform appointment making processes and manage appointment templates.
- Documenting insurance information, personal information, and other important patient information
- Process internal and external referrals.
- Assist patients by sending messages to their providers about their concerns.
Retail Return Specialist
Logic Staffing Agency – Lululemon
11.2021 - 02.2022
- Process returns by consoles(items going out to customer/clients) or damages(items may or may not be destroyed).
- Make sure that all consoles items are clean, bagged, and have all the tags needed.
- Remove all tags and sensors on damage items.
- Scan all items using ASN and LPN barcodes.
- Palletize and locate them to the right location.
Wheelchair Supervisor
Prospect International Airport Services Inc.
03.2019 - 03.2020
- Accomplishes staff job results by coaching, counseling, and disciplining employees.
- Dispatching, planning, monitoring, and appraising job results.
- Implementing enforcing systems, policies, and procedures.
- Contributes to team effort by accomplishing related results as needed.
- Excellent Problem Solver between the airlines, passengers, and agents.
- Unemployed – Laid off due to COVID19, 03/2020 – 10/2021
Quality Assurance Lead
Pitney Bowes Presort Services Inc.
03.2017 - 03.2019
- Direct the Quality Assurance Department on what needs to be taken care of daily.
- Check the quality of the mail if it is ok to be sent out and if the zip code on the tray matches the mails inside the trays.
- Monitor the outgoing mail that scans through the system if they are going into the correct container.
- Report any problematic data to the supervisor in charge.
- Assist the supervisor in areas where he/she needed help the most.
Warehouse Worker
Brookevale International (PUMA)
04.2014 - 03.2017
- Hanging clothes with or without sizes.
- Labeling bags and boxes for packing.
- Scanning using RF scanners for picking and receiving.
- Palletizing boxes ready for shipping.
- Assist the shoes department if needed.
Cashier/Customer Service
Carrs
10.2013 - 04.2014
- Greet customers, entering establishment and provide excellent customer service.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Imaging Expert (Document Specialist)
Farmers & Merchants Bank
01.2011 - 09.2013
- Responsible for scanning and properly storing (data entry) every document file in the bank’s document imaging repository.
- Properly sort pertinent documentation by utilizing the correct features and settings.
- Organize branch folders/files by filing them back in alphabetical and numerical order.
- Remove unnecessary or misfiled documentation from the file records.
- Provide summary of problematic files to the management team of the branch or department.
Education
Accounting Technology & Certified Nursing Assistance
Centennial Job Corps
Nampa, IDDiploma - undefined
Samoana High School
Pago Pago, ASSkills
- Appointment Scheduling, Phone and email etiquette
- Leadership
- Dispatching
- Bi-Literate (English/Samoan)
- Customer Service
- Computer Literate
- Microsoft Office: Excel, Outlook, PowerPoint, Word
- Data Entry, Filing (Alpha/Numeric)
- Type 50 WPM, 10-Key (200 KPM)
- Money handling
- General Office Machines
- Multitasking and organization
Timeline
Patient Access Representative
Kaiser Permanente
03.2022 - 04.2025
Retail Return Specialist
Logic Staffing Agency – Lululemon
11.2021 - 02.2022
Wheelchair Supervisor
Prospect International Airport Services Inc.
03.2019 - 03.2020
Quality Assurance Lead
Pitney Bowes Presort Services Inc.
03.2017 - 03.2019
Warehouse Worker
Brookevale International (PUMA)
04.2014 - 03.2017
Cashier/Customer Service
Carrs
10.2013 - 04.2014
Imaging Expert (Document Specialist)
Farmers & Merchants Bank
01.2011 - 09.2013
Diploma - undefined
Samoana High School
Accounting Technology & Certified Nursing Assistance
Centennial Job Corps
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Karina MaheyKarina Mahey
Teleservice Representative at Kaiser Permanente - The Permanente Medical GroupTeleservice Representative at Kaiser Permanente - The Permanente Medical Group
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
Evynne HerringEvynne Herring
Barista at Ross House CoffeeBarista at Ross House Coffee