LaNea Appel
Thief River Falls,MN
Work Preference
Summary
Dedicated Patient Access Representative with extensive experience in insurance verification, patient registration, and customer service. Committed to enhancing patient satisfaction through effective communication and process optimization.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Sanford Medical Center
Thief River Falls, Minnesota
08.2013 - Current
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Scheduled patient appointments efficiently using electronic health record systems.
- Collected and verified insurance information for accurate billing processes.
- Verified insurance coverage for services provided by the facility.
- Assisted patients in completing necessary registration forms and documentation.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Communicated appointment details clearly to patients and families, enhancing understanding.
- Coordinated with medical staff to optimize patient flow, enhancing overall operational efficiency.
- Addressed patient inquiries promptly, providing information on services offered.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured confidentiality of patient records, upholding healthcare regulations to protect sensitive information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to incoming phone calls quickly and with professionalism.
- Managed a high volume of incoming calls while delivering excellent customer service to patients and their families.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Fostered positive relationships with patients, contributing to improved satisfaction scores and access to quality care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Documented patient counters in hospital system and initiated follow-up actions.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Reported liabilities and risk management concerns to supervisor for review.
Education
Associate of Applied Science -
Northland Community And Technical College
Thief River Falls, MN05-1998
Skills
- Insurance verification
- Patient registration
- Electronic health records
- Appointment scheduling
- Referral coordination
- Patient identity verification
- HIPAA compliance
- Healthcare regulations
- Health insurance knowledge
- Medical terminology
- Admissions management
- Pre-admission requests
- Patient check-in
- Complaint processing
- Customer service
- Customer follow-up
- Data entry
- System updating
- Process optimization
- Process improvement
- Quality assurance
- Regulatory compliance
- Work quality evaluation
- Healthcare systems navigation
- Intake assessment
- Scheduling diagnostic procedures
- Information collection
- Registration management
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Multitasking and organization
- Analytical skills
- Problem-solving
- Training coordination
- Admitting coordination
- Customer relationship management
- Privacy regulations knowledge
- Verbal communication
- Emotional intelligence
- Strong empathy
- Phone and email etiquette
- Computer literacy
- Relationship building
- Multi-channel engagement
- Patient check-in
- Phone and email etiquette
- Computer literacy
- Emotional intelligence
- Outbound calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Moving to Arizona.
Timeline
Patient Access Representative
Sanford Medical Center
08.2013 - Current
Associate of Applied Science -
Northland Community And Technical College