Daniela Redor
Houston,TX
Summary
Bilingual professional with over a year of experience in customer service, fluent in both English and Spanish. Dedicated to providing high-quality support in a work-from-home environment, with a strong emphasis on clear communication and genuine empathy. Proven ability to assist a diverse range of customers with patience and a positive, solution-oriented attitude.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
California Lifeline
11.2024 - 12.2025
- Successfully managed high volumes of both inbound/outbound calls and drafted professional customer correspondence via email, ensuring accurate communication regarding eligibility and required documentation.
- Data Confidentiality & Compliance: Regularly processed and maintained records containing case-sensitive information, including Social Security Numbers and income statements, ensuring strict adherence to privacy and data security protocols.
- Utilized extreme attention to detail to verify customer eligibility by analyzing and revising documents such as tax forms, Social Security statements, and proof of public assistance
Virtual Call Center Agent
Dynata
- Consistently met performance metrics for call volume and data capture accuracy in a remote, independent work environment.
- Demonstrated ability to work independently, manage workload, and handle multiple priorities effectively.
Receptionist
Tamayo Motors
- Efficiently managed administrative tasks, including scheduling, correspondence, and file management, showcasing organizational skills.
Education
Associates of Arts - Business
San Jacinto College
Houston, TxDiploma -
North Shore Senior High School
Houston, TxSkills
- Proficiency with Excel
- Experienced in Tableau
- Experienced in Power Bi
- Experienced in R Script
- Experienced in Python Spyder
- Advanced typing skills
- Excellent written communication skills
- Excellent interpersonal communication skills
- Analytical thinker
- Detail oriented
- Ability to work independently
- Flexible
- Ability to handle inbound/outbound calls
- Ability to meet deadlines
- Ability to manage multiple priorities
- Great comprehension of Excel, PowerPoint, Microsoft Office
- Empathy
- Great with teamwork
- Bilingual (English & Spanish)
Certification
Certified Medical Assistant (CMA)
Degrees
- Bachelor of Science in Accounting, Management, Analytics, Lamar University, 12/25
- Associates of Arts in Business, San Jacinto College, 08/21, 05/23, 5800 Uvalde Rd, Houston, TX, 77049
- Diploma, North Shore Senior High School, 08/17, 05/21, 353 CastleGory Dr, Houston, TX, 77049
Timeline
Customer Service Representative
California Lifeline
11.2024 - 12.2025
Virtual Call Center Agent
Dynata
Receptionist
Tamayo Motors
Associates of Arts - Business
San Jacinto College
Diploma -
North Shore Senior High School