Summary

Overview

Work History

Education

Skills

Languages

Timeline

Carmen Jefferson-Thurman

Melrose Park,IL

Summary

Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

years of professional experience

Work History

Mail Handler /Supervisor

USPS

Chicago, IL

12.2022 - Current

Operated various machines such as scales, pallet jacks, forklifts.
Maintained accurate records of all incoming and outgoing mail items.
Loaded trays of envelopes into automated sorting machines.
Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Utilized physical strength to move mail and packages of varying sizes and weights.
Proved successful working within tight deadlines and a fast-paced environment.

Barista

Barista, Starbucks Coffee Corporation

Chicago, IL

03.2015 - Current

Handing out beverages
Cleaning and Stocking
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Trained new team members in cash register operation, stock procedures and customer services.
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Center Customer Service Rep

Orkin LLC

04.2021 - 12.2022

Contact customers to schedule and confirm service appointments
Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
Schedule & communicate with Service Technicians to meet customer requirements
Perform outbound calls to customers to follow-up on service received
Perform outbound calls to customers regarding outstanding account balances
Receive payments from past due customers
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
Reschedule unserviced accounts within 24 hours.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Receiving and Accessioning, Entry Receiving Lab Specimen Technician

United States Drug Testing Laboratories, Inc

Des Plaines, IL

10.2017 - 03.2021

Receive forensic samples from different couriers
Inspect samples and designated paperwork for acceptable conditions
Select proper test with the given client into the system
Responsible for weekly maintenance
Familiar with filing system
Prepare legal Litigation Packets and Business Record Affidavits
Enter sample and form information into the computer system
Analyze data for errors
Improved lab efficiency by streamlining specimen processing and data entry procedures.
Enhanced accuracy in test results by consistently following established protocols and guidelines for specimen handling.
Reduced errors in lab operations by implementing rigorous quality control measures for all aspects of the testing process.
Maintained a safe and organized laboratory environment by adhering to OSHA regulations and workplace safety standards.

Accounts Payable Clerk

Bellwood School District

Bellwood, IL

08.2015 - 09.2020

Making sure the students eat a healthy balanced breakfast and lunch hot & cold meals daily
Responsible for daily dairy count
Accurate inventory count
Making certain all the children get off the busses safely
Placing orders for 400+ children
Registering students for the upcoming school year & various other secretarial duties(Data Entry)
Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Streamlined invoice processing by implementing efficient filing and tracking systems.
Improved vendor relationships through diligent communication and prompt issue resolution.
Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Enhanced department efficiency with the implementation of digital document management tools for faster invoice retrieval.
Maintained accurate financial records by regularly reconciling accounts payable transactions.