Carmen Lara Laguna
Fleming Island,FL
Summary
Goal: Oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
3
3
years of professional experience
Work History
Punto Ideal store leader
Punto Ideal S.A
03.2021 - 06.2022
- Supervise and execute the operational activities of the convenience store, supervise inventories, losses and cash in order to ensure compliance with internal controls
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Winners of the passion for service award, number one in the area and number 2 nationally.
Punto Ideal Shift Manager
Punto Ideal S.A
11.2019 - 03.2021
- Control of inventories and orders, cash counting, product rotation and personnel management
Punto Ideal Store Assistant
Punto Ideal S.A
02.2019 - 11.2019
- Cash management, rotation and inventory control
Education
Industrial Engineering Degree - Industrial Engineering
National University of Engineering UNI-RUPAP
Managua Nicaragua09.2021
Senior Technician in Bakery And Pastry - Panaderia Y Pasteleria
National School of Hospitality - INATEC
Managua Nicaragua07.2017
Bachelor of Sciences And Letters - High School
National Institute "Eliseo Picado"
Managua Nicaragua12.2001
Skills
- Leadership
- Teamwork
- Empathy
- Customer service
- Organized
- Relationships
- Decision making
- Customer Service
- Store safety
- Store operations
- Problem-Solving
- Retail Merchandise Quality Standards
Training
- Key leadership skills workshop
- Training for brigadier in firefighting, use and handling of fire extinguishers, first aid and evacuation of personnel
Timeline
Punto Ideal store leader
Punto Ideal S.A
03.2021 - 06.2022
Punto Ideal Shift Manager
Punto Ideal S.A
11.2019 - 03.2021
Punto Ideal Store Assistant
Punto Ideal S.A
02.2019 - 11.2019
Industrial Engineering Degree - Industrial Engineering
National University of Engineering UNI-RUPAP
Senior Technician in Bakery And Pastry - Panaderia Y Pasteleria
National School of Hospitality - INATEC
Bachelor of Sciences And Letters - High School
National Institute "Eliseo Picado"
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