Taslin Rocha
TX
Summary
Results-driven Store Leader bringing proven record of success in exceeding sales, service, and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced environments. Focused on continuous associate and business improvements.
Overview
3
3
years of professional experience
Work History
E-store Leader/In-Store Shopper
HEB Grocery Store
Mont Belvieu, TX
07.2021 - Current
- Work with associates in other departments when assistance is needed to locate miss products. ahead.o Organize and oversee daily workflow to ensure in-store shoppers and curbies stay on schedule.
- Communicate with customers via phone if issues arise with online orders.
- Ensure all pickup orders are correct and completed before delivering.
- Responsible for opening and closing E-store duties.o Train new or existing in-store shoppers.
- Assist in resolving issues that occur within the department.
- Ensuring all safety protocols are being met when dealing with large quantities of products.
- Provide fresh and accurate orders for customer pick up in a timely manner.
- Communicate with customer if item(s) need replacement.
Social Media/Hairstylist Assistance
Just Roots Color Bar
Bellaire, TX
09.2022 - 12.2022
- Regularly filmed and edited new content to create engaging post that aligned with current trends.
- Consistently posting across multiple social media platforms: Twitter, Instagram, Facebook, TikTok, LinkedIn.
- Optimizing post by researching keywords and hashtags to improve SEO.
- Researching trends and competitor to develop new ideas and/or potential collab opportunities.
- Assist head hairstylist with clients: shampooing, scalp treatments, scheduling appointments.
- Worked with customers on desired services and advised them on any aftercare needs.
- Maintained cleanliness of salon: prep workstation, stock products, sweep floors, wash towels, sanitize equipment.
- Ensure customer are greeted and their needs are met throughout their visit.
Education
Cosmetology - Cosmetology
Lee College
Baytown, TX05-2022
High School Diploma -
Barbers Hill High School
Mont Belvieu, TX05-2021
Business - Marketing
Lee College
Baytown, TXSkills
- Leadership
- Teamwork
- Problem-solving
- Multitasking
- Adaptability
- Time Management
Timeline
Social Media/Hairstylist Assistance
Just Roots Color Bar
09.2022 - 12.2022
E-store Leader/In-Store Shopper
HEB Grocery Store
07.2021 - Current
Cosmetology - Cosmetology
Lee College
High School Diploma -
Barbers Hill High School
Business - Marketing
Lee College