Carmen L Johnson
Maple Heights,OH
Summary
Dynamic professional with over 30 years of experience, particularly with Sedgwick and American Express, specializing in sales techniques and adaptability. Proven track record of delivering outstanding customer service and consistently achieving sales goals while effectively resolving complex issues. Expertise in managing escalated calls ensures high levels of customer satisfaction and loyalty, complemented by exceptional time management and complaint resolution skills. Committed to driving results and fostering positive client relationships in fast-paced environments.
Overview
41
41
years of professional experience
Work History
Customer Service Claims Representative
Fleet Response
Hudson, OH
06.2025 - Current
- Managed claims processing workflow to ensure timely resolution and customer satisfaction.
- Analyzed claim files for accuracy, identifying discrepancies and initiating corrective actions.
- Evaluated complex claims situations, providing expert recommendations to improve decision-making processes.
- Led initiatives to enhance customer communication strategies, resulting in improved client relationships and trust.
Customer Service/Sales Rep
Alliance AT&T
Twinsburg, OH
09.2021 - 12.2024
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests.
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines.
- Identified customer needs, offered appropriate solutions and followed up on customer interactions.
Call Center/Claims Rep
Sedgwick/American Express
Independence, OH
09.2006 - 07.2021
- Processed and analyzed customer claims with accuracy and attention to detail.
- Maintained accurate records of all communications with customers.
- Utilized effective problem-solving techniques to resolve complex customer issues.
Communications/Receptionist
Thompson Hine
Cleveland, OH
11.1984 - 09.2002
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
Education
Associate in Applied Science (A.A.S.) - Computer Information Science
Remington College
Maple Heights06.2005
Skills
- Adaptability and flexibility
- Sales techniques
- Time management
- Customer complaint resolution
Timeline
Customer Service Claims Representative
Fleet Response
06.2025 - Current
Customer Service/Sales Rep
Alliance AT&T
09.2021 - 12.2024
Call Center/Claims Rep
Sedgwick/American Express
09.2006 - 07.2021
Communications/Receptionist
Thompson Hine
11.1984 - 09.2002
Associate in Applied Science (A.A.S.) - Computer Information Science
Remington College