Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Open To Work
Hi, I’m

Monique W.

College Park
Monique W.

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service Claims RepresentativeSr. Customer Service Representative

Work Type

Full Time

Location Preference

Remote

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balancePersonal development programsPaid sick leave401k match4-day work weekPaid time offHealthcare benefitsWork from home option

Summary

Sr.Customer Service & Claims Representative with extensive experience in high-volume call centers. Demonstrates strong empathetic communication while resolving complex claims and technical issues, ensuring compliance with documentation standards. Consistently meets performance targets while maintaining customer loyalty and delivering positive experiences.

Overview

6
years of professional experience

Work History

Assurant Insurance Company
College Park

Customer Service Claims Representative
10.2021 - 10.2025

Job overview

  • Worked from home handling high-volume inbound claims and customer inquiries, delivering empathetic, policy-compliant resolutions and logging detailed case notes in ACSR and EINSTEIN 360/CRM.
  • Investigated, triaged, and processed claims and billing disputes; coordinated technical troubleshooting and dispatches to restore service and minimize customer downtime.
  • Escalated complex claims per company guidelines while maintaining documentation to ensure compliance with quality and regulatory standards.
  • Performed billing adjustments, clearly explained charges, and applied retention strategies to enhance customer loyalty and reduce escalations.
  • Consistently met performance targets for accuracy, call quality, and response time while prioritizing positive customer outcomes.

VXI Global Solutions
College Park

Sr. Customer Service Representative
09.2019 - 01.2021

Job overview

  • Resolved technical and billing issues on inbound calls, delivering empathetic, solution-focused support to customers.
  • Utilized ACSR and EINSTEIN 360 systems to troubleshoot service disruptions and coordinate repairs, directly enhancing customer experience during installations.
  • Performed billing adjustments and communicated charges clearly, applying retention and upsell strategies that contributed to revenue protection.
  • Maintained high customer-satisfaction standards through patient communication and consistent adherence to quality expectations.
  • Documented case notes and actions precisely, ensuring compliance with company standards and facilitating efficient case escalations.

Education

CLARK ATLANTA UNIVERSITY
Atlanta

Bachelor of Arts from MASS COMMUNICATIONS

University Overview

Skills

  • Claims management
  • Customer tech support
  • Call center operations
  • Upselling and customer service
  • CRM software expertise
  • Salesforce management
  • Report writing
  • Computer proficiency
  • Microsoft applications
  • Virtual communication
  • Team collaboration
  • Claims management
  • Customs Trade Specialist
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Claims Representative
Assurant Insurance Company
10.2021 - 10.2025
Sr. Customer Service Representative
VXI Global Solutions
09.2019 - 01.2021
CLARK ATLANTA UNIVERSITY
Bachelor of Arts from MASS COMMUNICATIONS

Similar Profiles

  • Viola Smith-NelsonViola Smith-Nelson

    Customer Service Claims Representative at Catastrophe Management ServiceCustomer Service Claims Representative at Catastrophe Management Service

  • Astrid Murillo UlateAstrid Murillo Ulate

    Customer Service Claims Representative at United HealthcareCustomer Service Claims Representative at United Healthcare

  • Monique WhiteheadMonique Whitehead

    Customer Service Claims Representative at Assurant Insurance CompanyCustomer Service Claims Representative at Assurant Insurance Company

  • Sabrina TaylorSabrina Taylor

    Provider Claims /Healthcare Customer Service Representative at Blue Cross and Blue ShieldProvider Claims /Healthcare Customer Service Representative at Blue Cross and Blue Shield

CREATE PROFILE
Monique W.